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REGIONAL DIRECTOR OF OPERATIONS

* Details: EVS RDO over 15 hospital accounts in the Indianapolis Metro Area; Service lines include: Laundry & Linen Processing, EVS, Patient Sitters, Patient Transportation, and Valet *

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Job Summary:

 

Reporting to the Regional Vice President/Vice President of Operations, the Regional Director plans objectives for the region and ensures unit directors are in compliance with corporate, regional and financial goals.  Responsible for the overall operation, growth and profitability of the region.

 

Key Responsibilities:  

  • Provides operational and logistical support for assigned line of business
  • Participates in strategic planning meetings to develop objectives for the assigned region
  • Develops and maintains annual budget and forecasts for assigned region; monitors financial reports of the region to ensure budgetary compliance with Regional and Corporate goals
  • Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
  • Participates in the sales process for the acquisition of new business. Coordinates the development of proposals and contracts. Prepares and conducts presentations to prospective clients
  • Participates in client negotiations, and renegotiation of facility contracts. Coordinates documentation of contract changes
  • Responsible for managing client relationships through the management and leadership of multiple operations
  • Visits units regularly to inspect unit operations to ensure contract compliance
  • Monitors customer, client and associate satisfaction surveys. Conducts audits, surveys, and assessments to ensure company policies and procedures are followed
  • Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline

 

Preferred Qualifications:

  • Bachelor’s Degree in Business, Healthcare, or Hospitality Management; Master’s Degree preferred; related experience and/or training; or equivalent combination of education and experience
  • Minimum of two (2) years progressive experience in multi-unit support services/facilities/hospitality/environmental services management in a healthcare setting required
  • Must be willing to travel heavily within region of coverage
  • Must have experience managing multi-million dollar volume accounts
  • Strong track record of driving customer satisfaction
  • Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
  • Proven ability to mentor and develop team members
  • Excellent written and verbal communication skills

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

  

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Nearest Major Market: Indianapolis

Job Segment: Housekeeping, Food Service, Hospitality