Share this Job

CONCIERGE-Lowell, MA

 

  • We have an opening for a Concierge position.
  • Location: Lowell, MA  Note: online applications accepted only.

 

If you have a positive attitude and a love for learning, you may be interested in joining our team.

 

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

 

 

Full time associates at FLIK are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits

Job Summary

SUMMARY

The Concierge is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members of the client corporation.  The Concierge is the first point of contact for visitors to the location, making them feel comfortable, accurately directing them to their destinations and assisting them during their stay.

PRIMARY JOB DUTIES

  • Assist customers with conference room reservations utilizing Book A Space tool.
  • Assign and update building guest access Key fobs to Verizon employees and visitors.
  • Use Building Engines software to assist with Operations request.  
  • Quality Audit Inspections of all public space, including but not limited to, the following:
  • All exit signs are clearly laminated
  • All carpet/flooring/chairs are free from stains or spills.
  • A wet floor sign is visible when needed.
  • All walls are clean.
  • Ensure that all white boards are cleaned between each reservation.
  • Ensure all e-mails and voice mails have been checked and promptly responded to throughout the work day.
  • Maintain client and customer communications while practicing Platinum Service® Standards.
  • Copy room management
    • Restock paper products in copy rooms daily
    • Maintain inventory for copy room supplies
  • Properly greet and handle visitors to the company, with a smile and maintaining eye contact throughout the entire interaction.  Follow established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. 
  • Answer telephones in a friendly, professional manner, taking messages with accuracy.  Always put a smile in one’s voice and enhance personalization by using names.
  • Provide onsite and off-site directional assistance to customers
    • Area attractions, restaurants, places to stay, etc.
  • Concierge Services Site Guide
    • Ensure all information is current
  • Uphold professional appearance at all times.
    • Neat, clean, pressed clothing
  • Maintain attractive, neat appearance of Concierge area
  • Administrative and reporting as needed/requested
  • Assist associates with scheduling meetings at other Verizon facilities

Audio Visual and Site Responsibilities

  • Set up of all audio visual equipment within conference rooms
  • Troubleshoot a wide variety of AV issues with components and situations, both for guests and for associates.
  • Audio Visual assistance including
    • Computer connectivity involving guest wi-fi
    • Power Point presentations display
    • Teleconference and Video Conferencing
  • Prepares equipment for Video Conferences and Telepresence meetings
  • Provide basic instruction on equipment function and steps on presenting in conference  rooms when requested
  • Submit WOW – work order tickets for all issues in conference rooms and large event areas, often involving AV equipment
  • Ensure sustainability – powering down all equipment not in use and turning off lights in conference rooms when not in use and at the conclusion of the day to conserve energy.

 

 

About Compass Group: Achieving leadership in the foodservice industry
 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

 

Req ID: 235391

SALARIED NON-EXEMPT 


Nearest Major Market: Lowell
Nearest Secondary Market: Boston

Job Segment: Concierge, Food Service, Hospitality