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GUEST SERVICE AGENT

 

  • We have an opening for a GUEST SERVICE AGENT position.
  • Location: NYC, NY  Note: online applications accepted only.

 

 

This position is eligible for an Employee Referral Bonus! If you know someone that would be a great fit for this role, you can refer them to this position and potentially earn an Employee Referral Bonus! Click here to view the step-by-step instructions to refer a friend to this position.

 

 

If you have a positive attitude and a love for learning, you may be interested in joining our team.

 

 

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

 

 

Full time associates at FLIK are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits

Job Summary

Essential Job Functions:

• Supporting the Guest Services Manager and ensuring that every guest is greeted with enthusiasm, and has a memorable experience. 

• Acting as way-finders and hospitality services resource for all guests.

• Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination

• Reviewing and committing to memory the profiles of VIP guests expected for the day

• Recognizing and welcoming VIP guests using service excellence standards

• Communicating effectively with team members and passing on necessary information to colleagues that may arise.

• Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience

• Gaining an understanding of the client culture, key areas of activity and creating "transparency" by serving as an extension of the client 

• Having a thorough understanding of the Firm's emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency 

• Adhering to Hospitality signature look  

• Ability to memorize FAQ's and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and New York City 'happenings'. 

• Other duties as assigned.

Responsibilities:

Client Care

• Greeting all guests/ visitors, ensure eye contact is made within 10 ft. of entrances 

• Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome "Good Morning/Good Afternoon ..."

• Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of guest's journey.

Team Work and Communication

• Communicate effectively with peers and Guest Services Manager, displaying accuracy and attention to detail both in verbal and written communication.

• Maintaining a strong awareness of business activity and communicating all updates with your team members. 

• Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process.

• Providing assistance according to business needs e.g. lunch cover, call-outs, and general support.

• Supporting the training of new associates and completing checklists accordingly.

• Taking part in the cross-training program which covers all areas of the department, when available. 

Building Art and History Knowledge

• Speaking about artwork located inside and the immediate vicinity surrounding the building. Including artist, history, and year commissioned 

• Maintaining basic knowledge of history of building and surrounding areas.  

• Maintaining basic knowledge of shops, restaurants and attractions.

 

About Compass Group: Achieving leadership in the foodservice industry
 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

 

Req ID: 248909

SALARIED NON-EXEMPT 


Nearest Major Market: New York City

Job Segment: Food Service, Customer Service, Hospitality