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TECH EXPERIENCE AMBASSADOR

Date: Jun 17, 2022

Location: New York, NY, US, 10001

Company: Compass Group

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

 

Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

 

The Tech Experience Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members. Will be the first point of contact for visitors who need technology support. They will assist either at the service desk directly or in conference/meeting rooms. They will have a level of expertise to assist all visitors quickly and can readily jump in to assist meetings when needed.


Key Responsibilities:

  • Provide high-level internal and external customer support
  • Intermediate knowledge of A/V technology and comfortable with supporting A/V needs
  • Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction.
  • A Solutions Bar Advisor is the first point of contact for all guests seeking technology support 
  • Provides on-site welcome and assistance throughout scheduled shift for all in-house clients either at the Solutions Bar or in individual meeting rooms
  • Gain a better understanding of customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, while providing accurate time estimates for next steps.
  • Work with Experience Team to assist any VIP guests seeking office/meeting room technology support. 
  • Responsible for daily walkthrough of office space and conference rooms to ensure all technology is put away neatly or readily available for any upcoming meetings including client and VIP.
  • Restock supplies for Solutions Bar
  • Hand deliver technology that has recently been repaired or additionally requested to guest’s workspace, office, meeting room, etc.
  • Coordinate and arrange basic office equipment repair and maintenance; escalate to appropriate party when necessary
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
  • Provide first-line support for basic office technology as well as general administrative support
  • Interface with vendors to provide seamless customer support
  • Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed; provide unparalleled levels of support to all guests
  • Respond to inquiries and anticipates customer/client needs
  • Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.

 

Preferred Qualifications:  

  • A genuine sense of hospitality, with a commitment to delivering the Rapport standards in all aspects of the Solutions Bar Advisor role.
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
  • Excellent listening and oral communication skills.
  • Intermediate computer skills and knowledge of office technology / equipment.
  • Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
  • Discreet, ethical and committed to maintaining a high degree of confidentiality.
  • A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
  • Can think quickly on their feet and complete all tasks, when prompted by the client or guest, in a timely manner.
  • An aptitude for acquiring skills in technical repairs and an eagerness to learn about new products and devices.
  • Creative thinker, able to work in tandem with the client on new ideas, projects, etc.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

 

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 971550

Flik Hospitality Group 

HILARIA KWAKUMEY 

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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Service Desk, Administrative Assistant, Customer Service, Administrative