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Director of Digital Strategy

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Compass Digital Labs is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond. 

We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user’s actual needs. We design products and services to create experiences that improve the lives of our users. We believe in the power of ‘What If?’ and combining creative people with different talents to make a dent in the world. Solving complex problems is not work, it’s fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know. 

Compass Group is the leading foodservice management and support services company with $17 billion in revenue in 2017. In 2018, Compass Group was named one of the Best Employers for Diversity, and in 2016 Fortune Magazine listed it as one of their 50 Companies Changing the World for their measurable social impact and innovation within Foodservice.

The Director of Digital Strategy will lead work with our Business and Industry sectors to help them optimize their overall business strategy through digital channels – specifically around workplace experiences and other growth strategies for the business. This role will help the organizations with strategic planning and execution of digital strategies through the use of compass digital products and services as well as interface with partner networks.

Key Responsibilities

  • Lead strategic engagements that derive insight and provide recommendations to the business and program/strategy development to improve retail and/or service performance. Work with operations, marketing and sales teams to cross-sell and up-sell existing clients and identify new business opportunities.
  • Provide digital consulting to business units and clients to drive customer experience through digital platforms
  • Support the sales team and provide support on digital and innovation in food services to differentiate and grow new sales
  • Consistently identify new opportunities to drive digital programs into the business and drive results.
  • Provide governance updates to senior business leadership on a regular basis
  • Develop innovation pilot strategies and execution on a results driven basis    


  • 10+ years Digital or Technology related experience in digital strategy, innovation, technology partnership management and experience with consulting or analytics projects interactive marketing, including mobile, social, hardware.
  • Strong quantitative and analytical skills required. 
  • Ability to quickly relate to a company's business and technology strategy with clients as well as leadership level within compass sectors.
  • Ability to quickly relate to a company's business and technology strategy with clients as well as leadership level within compass sectors.
  • Experience managing and executing large scale technology and digital transformation strategies in large organizations.
  • Proven communication skills in delivering presentations and managing communication in large organizations.
  • Bachelor’s Degree in IT, Business, or related; MBA preferred. 
  • Working experience in a digital agency, services firm, or consulting organization.
  • Experience working on projects in other digital channels – Mobile, Social, Digital Marketing, Technology Management, Project Management.
  • Previous management experience with small- to mid-sized teams. 
  • Location in California 
  • Able to travel approximately 40% to 50%

Apply to Compass Group today!

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  225633

Compass Corporate 



Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Retail Sales, Food Service, Retail, Hospitality