Title:  Bilingual Account Manager

Job Summary

Account Portfolio: Travel and Leisure

Now, if you were to come on board as one of our Bilingual Account Managers, we’d ask you to do the following for us: 

• Manage a set of relationships that manage between $1.5-2.0 million in PBIT. 
• Can optimize Members purchases pursuant to our program therefore maximizing Member value. 
• Manage the profitability of your portfolio through retention skills and growth opportunities. 
• Work collaboratively to prepare various budget targets and achieve manageable targets.  
• Build meaningful strategic relationships with middle to senior level decision-makers.  
• Respond to and anticipate the Members’ needs and excel at meeting those needs and communicating effectively. 
• Work with proprietary and nonproprietary software to prepare proper analysis for accounts and be able to explain your findings in a professional manner either via online presentation or face to face.   
• Show initiative and visible leadership when mining new business opportunities within existing accounts. 
• Consolidate and strategize on a broad range of account activities, including client business expansion, menu engineering, business goals, etc. 
• Keep abreast of industry and market trends and fulfill the role of strategic partner so that we can fulfill our core service, offering innovative purchasing support. 
• Report monthly on client participation in programs.  Complete daily reports  
• Perform annual reviews with clients on their past, present, and future goals. 
• Participate in departmental initiatives, including process re-engineering, template creation and review, and departmental strategic planning. 
• Manage others and work with Senior management to implement account management tools and programs to better the entire Account Management team. 

Think you have what it takes to be one of our Bilingual Account Managers? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role: 

• Minimum of 3 years’ industry experience 
• Post-secondary degree or diploma in business-related studies. 
• Demonstrated ability to influence growth with internal and/or external clients. 
• High proficiency in Microsoft Office products, specifically Excel and PowerPoint. 
• Ability to work in a leadership role, with little supervision, within a high performing team, adding to a positive, proactive departmental focus. 
• Good judgment and professionalism in dealing with both clients and internal team members. 
• Able to handle job-related stress and prioritize effectively, particularly with respect to meeting multiple deadlines and managing clients and Compass teams. 
• Strong sense of conviction, knowing when to push back to achieve desired results. 
• Genuine interest in the success of our clients and facilitate that success by introducing and implementing innovative purchasing solutions. 
• Able to communicate effectively and adapt your communication style to the audience. 
• This is a bilingual position