CONFERENCE CENTER DIRECTOR

Job Summary

Working as a Conference Center Director  will allow you the opportunity to work with GREAT people like yourself!  You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.

The Conference Center Director will be responsible for overseeing the engagement of all Clients, Guests, Vendors, and Associates entering the Conference Center and will lead by example, display an energetic, friendly, and approachable demeanor at all times. 

Essential Functions:

Responsible for overseeing day to day conference, meetings, and events
Provide a consistent high level service in all areas to ensure guest satisfaction KPIs are achieved:
Train and mentor staff to deliver Platinum Service in every guest interaction.
Adjust and make recommendations to processes when areas are not meeting standards.
Ensure staff are engaged and involved in individual and team building programs.
Conduct daily point meetings that include a service and recognition component.
Develop and/or adapt training materials to best support the success of the Conference Services Team and consistently revisit guides, manuals and training procedures.
Complete internal audits on guest service functions to ensure client specific standards are being met.
Completes all daily, weekly or monthly reports and submits on a timely basis.
Manage and formulates weekly schedules for team members, flexing labor and staffing levels when applicable.
Maintains and updates Standard Operating Procedures on client network.
Able to build consensus and influence team members to achieve goals and objectives.
Exhibits superb organization skills and is able to manage multiple tasks or projects simultaneously.
Enforces, maintains, and monitors the department’s Dress Code Policy.
Creates personal development plans and conducts annual performance appraisals for Hospitality Team.
Creates, develops and updates Daily Fact Sheet for Concierge and Conference Team.
Provides client and manager with regular updated data and reports regarding Hospitality operations, levels of activity, etc.
Ensures that the Reception Desks, conference rooms, and lounge areas are consistently presentable and in working order.
Provide input to Director of Operations or General Manager with regard to associate performance, highlighting successes, and areas for improvement.
Ability to work in multiple roles within the operations as this is a working position
All other duties as assigned

Responsibilities:

Team Work and Communication
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
Maintain a strong awareness of business activity and communicate all updates with your team members. 
Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.
Provide assistance according to business needs e.g. lunch cover, call-outs, and general support.
Support the training of new associates and complete checklists accordingly.
Take part in the cross-training program which covers all areas of the department, when available. 

Personal Presentation and Responsibilities
Maintain a professional, polite and considerate manner at all times.
Adhere to uniform and presentation standards as per the dress policy.
Discuss any training needs or requests with your Supervisor or Manager.

Working Environment
Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary.

Preferred Qualifications:

Bachelor’s degree and a minimum of five years hotel or customer service management experience

Superior quantitative, oral and written communications and problem-solving/strategizing skills

Excellent overall computer skills with advanced knowledge of Excel and PowerPoint

Proactive mindset to anticipate and support changes in our business

Conformity to the highest standards of personal integrity and ethical behavior

Exceptional customer service abilities