Customer Service Manager, Markets (Onsite) - Austin, TX
Schedule: To be Determined
Salary: $60,000 - $65,000 / year
Other Forms of Compensation: Yearly Bonus Opportunity
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary
The Customer Service Manager - Markets, oversees daily operational performance across 35 autonomous markets and a total of 137 units. This role manages a team of 9 drivers and 1 lead driver, ensuring high‑quality service, timely replenishment, and operational efficiency across all Intuitivo Market locations. Working hand‑in‑hand with other Customer Service Managers (CSMs), this position ensures seamless coordination, strong communication, and consistent market uptime.
The ideal candidate brings strong leadership experience, excellent operational judgment, and a background in structured environments such as the military or manufacturing (food and beverage).
Qualifications
• Military experience, or some college coursework, or a completed degree.
• Minimum 3+ years of leadership experience, with responsibility for at least 5 +direct reports.
• Experience in manufacturing, especially food or beverage, is highly preferred.
• Strong proficiency with Microsoft Excel (reporting, logging, basic formulas).
• Proven ability to work under pressure, manage shifting priorities, and adapt to fast-paced, chaotic customer demands.
• Strong communication skills and the ability to enforce accountability.
• Ability to navigate and work in a large, multi level facility with frequent stair use.
Desired Attributes
• Positive, proactive attitude with excellent problem solving abilities.
• High level of integrity, reliability, and ownership.
• Team-first mentality with a focus on continuous improvement.
Physical Requirements
• Ability to climb multiple flights of stairs frequently throughout the shift.
• Comfortable working in a large facility (5 stories) with occasional elevator downtime.
• Able to lift, move, and transport products as needed.
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Req ID: 1507759
Canteen
Leticia Pinon
Nearest Major Market: Austin
Job Segment:
Service Manager, Chef, Culinary, Food Service, Customer Service, Hospitality
