Lead Premium Supervisor

Lead Premium Coordinator

The Premium Suites Coordinator serves as the primary relationship manager for Premium Suite Holders, overseeing food & beverage ordering, guest communication, and event planning while coordinating with operational departments to deliver an exceptional Premium experience. This role combines hospitality, relationship management, operational planning, and event-day execution, while serving as a developmental pathway into Premium leadership.

Guest Relations & Suite Holder Experience

· Serve as the primary point of contact for Premium Suite Holders.

· Build and maintain strong relationships through timely and professional communication.

· Educate guests on ordering deadlines, menu offerings, and Premium experiences.

· Coordinate dietary restrictions, allergies, celebrations, VIP amenities, and special requests.

· Manage guest expectations while partnering with leadership when operational flexibility is appropriate.

Suite Order Management

· Own the complete suite ordering process from initial communication through event execution.

· Review orders for accuracy and completeness.

· Process orders using department ordering systems.

· Coordinate modifications, additions, cancellations, and special requests.

· Maintain guest preference records.

Cross-Functional Collaboration

· Partner with Suites Operations to communicate event needs and ensure readiness.

· Coordinate with Culinary regarding menus, allergies, dietary accommodations, and specialty requests.

· Work with Purchasing on specialty procurement.

· Partner with Catering Sales for private event opportunities.

· Coordinate concession partner menu items.

· Support Retail requests when applicable.

· Coordinate approved menu submissions and communications with Austin FC.

Match Day Responsibilities

· Support Suites Operations during event setup.

· Verify execution of special requests.

· Visit suites to build relationships and gather feedback.

· Resolve guest concerns alongside operational leadership.

· Prepare post-event summaries for the Director of Premium.

Suites Operations Support

· Generate OMS reports including Kitchen, Snack, Bread, Liquor, Beer & Non-Alcoholic Beverage reports.

· Distribute operational reports to appropriate departments.

· Communicate order updates and operational changes.

· Support Suite Supervisors by ensuring event information is complete prior to guest arrival.

Premium Administrative Support

· Format Premium Club menus for guest distribution.

· Submit approved menus for Austin FC 'Know Before You Go' communications.

· Maintain liquor yield reports, placement sheets, and Premium operational records.

· Maintain SOPs, templates, and departmental documentation.

· Support seasonal administrative projects and continuous improvement initiatives.

Qualifications

Qualifications

· 2+ years of Premium Hospitality, Sports & Entertainment, Hotel, Catering, or related experience.

· Strong knowledge of food & beverage operations.

· Excellent communication and organizational skills.

· Ability to manage multiple priorities.

· Microsoft Office proficiency.

· Availability to work evenings, weekends, and event schedules.

Preferred Qualifications

· Previous Premium Suites Operations experience.

· Experience with OMS or similar systems.

· Knowledge of Premium hospitality standards.

· Experience coordinating multiple operational departments.

Qualifications