Cafe Manager
Position Title: Cafe Manager
Salary: $63,000 to $65,000
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Hospitality is not only in our name; it is the foundation upon which our company was built. Mazzone Hospitality originated over 30 years ago with a small restaurant in downtown Schenectady. Our commitment to customer service over the years has brought us to where we are today as the most prestigious hospitality company in upstate New York. We have two distinct divisions, On/Off premise catering and business dining. Although we are still family rooted, most recently in 2017 we took our company to the next level by partnering with Restaurant Associates, a division of Compass Group North America. Currently we operate within 18 different locations throughout the capital district, and have over 1,000 employees on our team. Nothing is too small when it comes to attention to details. The desire to provide exceptional service is the foundation upon which we will build your experience with us.
Job Summary
We are seeking a dedicated and experienced Cafe Manager to oversee the daily operations of our cafe. The Cafe Manager’s responsibilities will include managing staff, ensuring high levels of customer satisfaction, administrative and reporting duties, and maintaining the cleanliness and organization of the cafe.
The ideal candidate has a strong understanding of cafe operations, excellent interpersonal skills, and significant experience in the hospitality industry.
Duties include but are not limited to the following:
- Oversee daily operations of the cafe
- Train and supervise all front of house staff including, but not limited to, barista staff
- Ensure all food and drinks are prepared to a high standard
- Provide excellent customer service to enhance customer satisfaction
- Weekly schedules for staff and covering/replacements in cases of staff absence
- Resolve customer complaints effectively
- Maintain high standards of cleanliness and compliance with food and health safety regulations
- Conduct daily meetings and hold regular staff meetings to communicate goals, expectations, and updates
- Manage inventory and place orders with suppliers as needed
- Create and implement marketing strategies to attract new customers
- Completing various administrative reports, entering inventory and invoices and completing daily deposits and bank runs.
- Overseeing our catering department including creating BEO’s, billing and customer satisfaction.
- Updating menus both online and in the café as well as working with our POS system.
- Cover for GM in their absence
- Other duties as assigned.
Qualifications
- Proven experience as a Manager or relevant role in the hospitality industry
- Strong knowledge of food and beverage preparation and service
- Experience with POS systems
- Excellent customer service and interpersonal skills
- Ability to manage and motivate staff
- Strong organizational and problem-solving skills
- Understanding of health and safety regulations
- Availability to work a mid-morning into evening shift Monday-Friday, weekends and holidays as needed
- Ability to speak effectively before clients and employees
Apply to Mazzone today!
Mazzone is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Mazzone are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Applications are accepted on an ongoing basis.
Mazzone maintains a drug-free workplace.
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