Customer Service Concierge / Receptionist - Nestle - Arlington VA

Job Summary

Essential Duties and Responsibilities: including the following, other duties may be assigned.

    Working directly with clients and customers to plan meeting details, room set up, food and beverage.
    Demonstrates a complete understanding of catering menu items and explains same to customers accurately.
    Demonstrates a complete understanding of conference booking systems, work order reporting systems, audio visual and processes and explains same to customers accurately.
    Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc.  Advising the appropriate manager and/or staff members on changes in meeting room status, special requests, etc.
    Troubleshooting a wide variety of requests and situations to include audio visual, both for guests and for members of the unit.
    Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing wayfinding and amenities within building, and transportation, community retail, neighborhood amenities, and organizational information.
    Communicating requests to the appropriate internal support departments such as catering director,  Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries) to include any other departments as necessary.
    Adhering to FLIK Hospitality Concierge/Guest Service Agent signature look to include approved uniform, approved jewelry and slip resistant shoes.
    Creates catering signage with accuracy and attention to detail with food allergy icons, grammar and verbiage per unit/client guidelines and expectations.
    Interacts with customers in a manner to ensure customer satisfaction.
    Ability to multi-task and think quickly on your feet in a fast paced, client facing environment.
    Excellent attention to detail with a positive, enthusiastic attitude towards new tasks. 
    Exceptional time management skills with the ability to work independently as well as part of a dynamic team. 
    Having a thorough understanding of the FLIK/client emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. 
    Maintaining the attractive, neat appearance of the work area, and surroundings.
    Gaining an understanding of the company culture, key areas of activity and creating “transparency” by serving as an extension of the FLIK and the unit.
    Represents company in a courteous, efficient, and friendly manner is all customer and employee interactions.
    Daily
    Checking the conference rooms and set-up report for accuracy
    Monitor Arlington and Seattle shared in-boxes.
    Check in with meeting organizers while walking floors.
    Supervise houseperson team to ensure conference rooms are neat and in a standard set-up, dry erase boards are clean with markers and erasers in each room, HUB furniture is reset according to floor plans.
    Weekly
    Scrub calendar for any larger events happening and check for accuracy of details 
    Room size is appropriate for group size, set-up makes sense and fits in that space, AV as needed, etc.
    Report to the client in the weekly meetings review of upcoming meetings, maintenance issues and anything else pertaining to the team.
    Performs other duties as assigned.

Short Description

Physical Safety
    Ensures corporate and OSHA safety standards are followed.
    Follows principles of sanitation and safety in handling food and equipment.
    Cleans up spills in the servery, dining area, his/her own work area immediately.

Corporate Standards
    Completes shift work, as assigned, in a timely and thorough manner in accordance with department standards.
    Informs manager, director, supervisor, in a timely manner when supplies are low.
    Follows and observes all company policies and procedures.
    Follows company standards for attendance and punctuality.
    Maintains professional appearance at all times, clean and well groomed in accordance with company standards and approved uniform, approved jewelry and slip resistant shoes.
    Develops a positive working relationship with fellow workers and customers and avoids conflict.
    Attends C.H.A.T.  and all other training sessions.
    Attends Safety meetings.
    Assist other functions as needed and asked by manager, director, supervisor.

Other Qualifications: Advanced Outlook, Excel, Word skills, ability to muti-task with attention to detail across multiple systems and software

Education and/or Experience:

Prefer prior experience in conference services, meeting planning or administrative services