Premium Manager
Salary: 60,000
Other Forms of Compensation:
Pay Grade: 11
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
Job Summary:
Working as a Premium Manager, you are responsible for overseeing day-to-day operations for the suites in Akins Ford Arena. You will manage and lead a team of associates. You will be responsible for managing client relations, along with ensuring that the food offered to the customers is of superior quality. Additionally, you will be responsible for the following:
Key Responsibilities:
- Supervise and coordinate all suite operations, ensuring a seamless and elevated guest experience.
- Manage suite staff including hiring, scheduling, training and performance evaluation.
- Monitor suite setup, presentation, and cleanliness to ensure all standards are met before guest arrival.
- Collaborate with culinary and beverage teams to ensure timely and accurate service delivery.
- Handle guest concerns or service issues promptly and professionally.
- Maintain accurate inventory of food, beverage, and supplies; oversee ordering and restocking as needed.
- Ensure compliance with health, safety, and sanitation regulations.
- Develop and implement procedures to improve efficiency and guest satisfaction.
- Assist in budget preparation, cost control, and revenue tracking for suite operations.
- Support special events, VIP experiences, and high-profile clients as needed.
- Supports the Convention Center and Theater Operations as needed.
- Other Duties as needed.
Preferred Qualifications:
- Minimum of Associate's Degree preferred
- Two to four years fine dining restaurant management experience is required
- Excellent communication and computer skills are needed, including knowledge of MS Office products
- ServSafe Certified preferred
- MyVenue Experience preferred
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
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