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Premium Manager

Salary: 60,000

​Other Forms of Compensation: N/A 

Pay Grade: 11 

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

Job Summary: 

Working as a Premium Manager, you are responsible for overseeing day-to-day operations for the Akins Ford Arena premium spaces.  You will manage and lead a team of associates.  You will be responsible for managing client relations, along with ensuring that the food offered to the customers is of superior quality.  Additionally, you will be responsible for the following:

Key Responsibilities:

    • Deliver exceptional guest service and hospitality in suites, clubs, and premium spaces.
    • Ensure premium guests receive a consistent, high-quality experience.
    • Resolve guest concerns and service issues promptly and professionally.
    • Build relationships with suite holders, club members, and VIP guests.
    • Conduct post-event follow-up and collect guest feedback.
    • Oversee all suite and club operations before, during, and after events.
    • Ensure spaces are set according to event requirements and service standards.
    • Coordinate food and beverage service execution.
    • Manage event-day logistics and staffing plans.
    • Conduct venue walkthroughs and quality inspections.
    • Recruit, train, coach, and develop frontline supervisors and hourly staff.
    • Lead pre-shift meetings and communicate operational expectations.
    • Monitor employee performance and provide ongoing feedback.
    • Ensure adherence to service, safety, and sanitation standards.
    • Foster a positive, guest-focused culture.
    • Drive premium food and beverage sales.
    • Monitor labor costs and scheduling efficiency.
    • Manage budgets and departmental expenses.
    • Analyze sales performance and identify revenue opportunities.
    • Support promotions, upselling initiatives, and premium service programs.
    • Complete operational reports and business recaps.
    • Maintain accurate event documentation and records.
    • Track performance metrics and guest feedback.
    • Manage ordering systems and billing processes.
    • Ensure compliance with company policies and procedures.
    • Oversee inventory levels for food, beverage, supplies, and equipment.
    • Ensure accurate requisitions and product ordering.
    • Monitor product quality and presentation standards.
    • Minimize waste and control costs.
    • Conduct inventory audits as required. 
    • Partner with culinary, concessions, operations, sales, and facility teams.
    • Communicate event requirements and service expectations.
    • Participate in planning meetings for premium events.
    • Coordinate with client representatives and venue stakeholders.
    • Ensure compliance with health, safety, sanitation, and alcohol service regulations.
    • Maintain cleanliness and organization of premium spaces.
    • Enforce company policies and operational standards.
    • Support emergency response procedures and incident reporting.
    • Other Duties as assigned.

Preferred Qualifications:

  • Minimum of Associate's Degree preferred
  • Two to four years fine dining restaurant management experience is required
  • Comprehensive food and wine knowledge. Applicant should be well versed on food and wine pairings
  • Requires operations management experience with purchasing knowledge
  • Excellent communication and computer skills are needed, including knowledge of MS Office products
  • ServSafe Certified preferred

 

Curious about Life at Levy? Check it out: Levy Culture

 

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.


We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

 

Applications are accepted on an ongoing basis. 

 

Levy maintains a drug-free workplace.

 

Req ID:  1566059

Levy Sector 

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Chelsea Harney 

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