Customer Experience Director
Position Title: Director Customer Experience (Registered Dietitian) Delta
Pay Grade: 16
Reports To:
Salary: $100,000
Other Forms of Compensation:
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
Summary: They key mission of this Customer Experience Director (Registered Dietitian) will be to enhance the image of Client Foodservices through marketing plan development and execution, which includes communications and advertising strategies. Responsible to implement service standards and promote a culture of exceptional customer service throughout their area of responsibility. Coordinates or facilitates training for salaried and hourly associates on customer service performance standards, processes, and initiatives to create a culture of service excellence for all customer groups – guests, clients, retail visitors, catering, and fellow associates throughout the organization. Responsible for conceptualizing, developing, and implementing a regional marketing and communications strategy. Key responsibilities include leading the marketing strategy for the Schwab Portfolio, driving the Schwab brand and standards, implementing retail innovations and marketing and promotional materials, publications, and support collateral such as brochures, advertisements, custom presentations, proposals, and other special projects as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned
- Represents company in a courteous, efficient, and friendly manner is all customer and employee interactions
- Acts as liaison between Compass Group and Charles Schwab representatives.
- Interacts with customers in a manner to ensure customer satisfaction
- Serves customers quickly and effectively
- Serves customer food and beverage orders quickly and professionally as needed.
- Demonstrates a complete understanding of daily menu items and explains same to customers accurately
- Maintain dining website and ensure accurate and timely information of all marketing programs, menus, hours, photos of events, local Promotions, etc.
Qualifications:
- Registered Dietitian -Commission on Dietetic Registration of the Academy of Nutrition & Dietetics (AND) Certification and State Licensure, where applicable
- Bachelor’s degree in food and nutrition or related field of study, business, communications, marketing, Master of Science in Nutrition or a related field preferred
- Desired 5+ years professional experience with direct food service experience preferred
- Knowledge of merchandising and sales. Visual merchandising background a plus.
- Serve-Safe certification required, but we can train once hired
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Eurest are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Nearest Major Market: Atlanta
Job Segment:
Retail Sales, Merchandising, Food Service, Retail, Hospitality
