MANAGER STRATEGIC PROJECTS & INNOVATION

Position Title: MANAGER STRATEGIC PROJECTS & INNOVATION 

Salary: $110,000 - $115,000

Other Forms of Compensation: Bonus + Benefits 

**This role requires you to be in the office on Tuesday & Thursday

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

The Manager, Strategic Projects & Innovation is a key execution and change management role within TouchPoint, reporting directly to the Senior Vice President of Strategy, Operations & Analytics. This position plays a critical role in operationalizing enterprise strategy by leading cross-functional initiatives that span technology deployments, new business transitions, operational transformation, and special projects.

This role is not a traditional project manager position focused solely on timelines and task tracking. It is designed for a data-driven operator who can manage ambiguity, connect strategy to execution, and drive progress across teams that do not report directly to them.

The Manager partners closely with senior leaders, national teams, and field operators to ensure initiatives are implemented effectively, adopted in operations, and deliver measurable operational and financial outcomes.

This position is part of a newly established, forward-thinking team focused on national transformation in a rapidly growing business sector. You’ll serve as a catalyst for continuous improvement, driving initiatives that enhance both the client and team member experience while delivering measurable financial and operational outcomes.

To succeed in this role, you’ll need a deep understanding of operational execution, service delivery, and change management. You’ll project manage the implementation of key platforms such as TaskUp (digital task management) and Elevra (Integrated hospitality technology) to meet the evolving needs of our business. Your ability to blend data-driven insights with practical application will empower our teams to perform at their best — and scale those best practices across the country.

You’ll also play a key role in driving the adoption of operational data tools, ensuring they meet real business needs and fuel smarter decision-making.

If you’re a collaborative, strategic leader with a passion for operational transformation and a knack for turning vision into reality, we invite you to bring your talents to a team that’s redefining support services for the future.

Key Responsibilities:

Strategic Project Execution
Lead planning and execution of high-priority initiatives sponsored by the SVP. Translate strategic direction into structured project plans with clear milestones, ownership, and success metrics. Manage multiple initiatives simultaneously and provide data-informed updates to leadership.

Technology Deployment & Change Management
Support enterprise technology deployments in partnership with IT, Analytics, Operations, and vendors. Ensure implementations are operationalized through training, adoption planning, and performance tracking.

Point-of-Sale (POS) Program Management
Serve as the primary business-side project manager for TouchPoint’s Point-of-Sale (POS) strategy and deployments in partnership with Compass Technology. Support end-to-end POS initiatives including new unit openings, conversions, enhancements, and enterprise initiatives such as Retail Order & Pay. Coordinate planning, requirements gathering, configuration, testing, training, and go-live readiness across Technology, Finance, Culinary, Operations, and external partners. Ensure POS solutions align with operational workflows, financial controls, data integrity, and reporting needs. Use POS data to monitor adoption, transaction accuracy, operational performance, and post-implementation optimization opportunities.

New Business Transitions
Coordinate transition activities for new business across operations, technology, and analytics. Track milestones, identify risks, and support rapid issue resolution during early operations.

Special Projects & Executive Support
Lead special projects requiring structured execution and analytical rigor. Develop analyses and materials that support executive decision-making and proposal development.

Cross-Functional Enablement
Act as a connector between national teams and field operations to ensure initiatives are grounded in operational reality and informed by data.

Requirements:

• Bachelor's degree in Business Administration, Hospitality Management, Finance, Accounting, or a related field. MBA strongly preferred.
• Proven experience (5+ years) in project management role, with a focus on strategic financial initiatives and driving tangible outcomes.
• Strong operational and financial acumen.
• Demonstrated success in developing and implementing operational technologies and processes.
• Experience in driving cross-functional projects and collaborating with various departments to achieve organizational objectives.
• Exceptional communication skills, with the ability to present complex concepts to stakeholders.
• Strategic mindset, capable of identifying business opportunities and implementing innovative solutions.
• Strong leadership capabilities, fostering teamwork, and empowering team members to excel.
• Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities effectively.

Language Skills:    Excellent verbal, non-verbal and written communication skills  

Ability to read and comprehend moderately complex instructions, short correspondence, and memos.  Ability to write detailed correspondence.  Ability to effectively present information in one-on-one and small group situations to other associates of the organization. 

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent and interpret bar graphs.  Ability to use a financial calculator and compute complex financial calculations and analysis. 

Reasoning Ability:  Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to make sound decisions. Strong planning and analytical skills and attention to detail with ability to multi-task and manage competing priorities 

Physical Demands:  While performing the duties of this job, the employee is regularly required to sit for extended periods, sit at the computer and operate some office machines.  The employee may occasionally regularly lift and/or move up to 10 pounds and infrequently frequently lift and/or move up to 25 pounds.   

Work Environment:  

This employee may work from remote offices office while travelling.  While performing duties in the Atlanta office, the employee is in an indoor office setting with climate-controlled conditions.   The noise level in this work environment is usually low. 

Travel Requirement: 

15-25% focused on site visits, client meetings, and internal meetings. 

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. 

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1491982

TouchPoint

JON DAVIS

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