SENIOR REGIONAL DIRECTOR - NORTH AMERICA OPERATIONS - ATLANTA, GA

Travel:

Up to 50% across North America.

Job Summary

The Senior Regional Director, North America Operations is a strategic leadership role responsible for overseeing end-to-end program performance, operational excellence, and senior-level client relationships for corporate Dining across a portfolio of campus locations and Data Centers. This role blends operational rigor with exceptional client stewardship to ensure the seamless delivery of innovative, efficient, and differentiated Dining service experiences.

This leader is accountable for programmatic consistency, change management, and financial outcomes across multiple locations. In parallel, they serve as a trusted advisor and point of escalation for executive clients — building confidence in delivery, translating business priorities into actionable plans, and elevating the overall partnership value.

As a member of the Extended Leadership Team, the Sr. Regional Director is a critical contributor in establishing Compass Group as both a trusted partner in delivering business results, as well as advocating Compass Group values and reputation as an employer of choice.

Essential Functions:

• Advocates company culture for Dining program (the Department); responsible for values-based leadership within the business, including transparency, accountability, and appreciation of all team members – fostering an environment focused on people and growth.
• Collaborates with multiple clients and internal stakeholders to foster and promote an industry-leading vision for Dining in a corporate environment, ensuring department goals align to key initiatives.
• Develops and communicates business strategies to effectively achieve the defined vision & desired results; evaluates outcomes and adjusts approach to best meet business objectives.
• Holds leaders accountable for implementation of business strategies that align to the vision, effective process management, and adherence to Department and Company values.
• Defines & presents key business metrics and measurements of success.
• Partners with stakeholders and business leaders to establish, execute, and present results related to quarterly account Key Performance Indicators (KPIs).
• Works with internal marketing team to maintain a relevant brand image; ensures that the brand is cohesive, engaging, and effective in relation to our client, customers, internal Compass team members, and external parties, including suppliers and applicants.
• Acts as a gatekeeper for all leadership positions, ensuring management level positions are filled with effective business leaders.
• Brings forth innovations and initiatives to bolster the Dining program, incorporating technology to continually advance current state.
• Effective at change management within the Department, to include leading change, as well as ensuring business leaders are directing change effectively in their respective areas of responsibility.
• Manages planning, budget analysis & financial reporting.
• Effectively facilitates internal, external and client-facing meetings.
• Identifies critical issues & manages escalations from senior leadership and clients to ensure concerns are resolved swiftly and to the satisfaction of all stakeholders.
• Works directly with other department leaders to achieve enterprise goals & initiatives and ensures the highest level of satisfaction for customers & clients.
• Other duties as assigned.         

Qualifications:

• MBA or combination of BA in business administration and equivalent work experience. 
• Minimum 5 years as Director or Department Head in similar environment, with financial accountability & working with multiple teams (i.e., Finance, Marketing, Projects, etc.).
• Demonstrated ability in leading large, multi-faceted teams required. 
• Proficient in all aspects of client & vendor management & partnerships required.
• Expertise and ability to analyze client needs & requests, think strategically, possess business & time management skills, as well as the initiative & judgment to quickly evaluate issues, find alternatives & take appropriate courses of action.