RETAIL OPERATIONS DIRECTOR - Binghamton University - Binghamton, NY
Salary: $120,000 - $125,000
Other Forms of Compensation: Bonus Eligible
At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.
We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.
Job Summary
Working as a Director of Operations with Compass Group gives you the opportunity to lead with purpose, grow a dynamic team, and create exceptional experiences for the Binghamton University community. With 20+ retail locations across campus, this role is ideal for an innovative, people‑first food service leader who thrives in a fast‑paced, student‑focused environment.
About the Role
As the Retail Director, you will oversee a large-scale, multi‑unit dining operation while maintaining the highest standards of quality, service, and profitability. You’ll partner closely with campus leadership, energize diverse teams, and drive excellence across all retail food venues.
Your mission is to deliver superior service, strong financial performance, and an outstanding campus dining experience.
Key Responsibilities:
Lead Strategic Planning:
Develop and manage budgets, forecasts, and operational plans to ensure financial success across all retail outlets.
Elevate Quality & Experience:
Maintain and implement Compass Group quality standards in food, service, safety, and brand consistency across all locations.
Ensure Compliance:
Uphold all company, regional, and account programs—including safety, sanitation, HR practices, and operational policies.
Drive Operational Excellence:
Oversee reporting accuracy, inventory management, labor optimization, vendor partnerships, and campus relationship management.
Champion Team Growth:
Lead, coach, and develop management and frontline teams to build a culture of engagement, accountability, and performance.
Preferred Qualifications
- Bachelor’s degree preferred
- Minimum 5 years of foodservice management experience
- Required experience in Higher Education—including both board operations and retail dining
- Proven expertise in P&L management and contract‑managed services
- Strong leadership, communication, and interpersonal skills
- Ability to thrive in a high‑volume, multi‑unit, student‑centric environment
Apply to Chartwells Higher Education today!
Chartwells Higher Education is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Chartwells Higher Ed maintains a drug-free workplace.
Associates at Chartwells Higher Ed are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1512729
Chartwells HE
KRISTINA MCCARTHY
[[req_classification]]
Nearest Major Market: Binghamton
Job Segment:
Food Service, Relationship Manager, Hospitality, Customer Service, Retail
