ASST GM Delta Sky Club BOS

Job Summary

Are you ready to take your hospitality leadership career to new heights?

Eurest is seeking a passionate, people-focused Assistant General Manager to assist and lead the VIP Delta Sky Club at Boston Logan International Airport

The ideal Assistant General Manager is a hands-on hospitality leader who is passionate about creating exceptional guest experiences, developing high-performing teams, and delivering operational excellence in a premium airport lounge setting. They will embody Delta's commitment to service, professionalism, and hospitality while ensuring the Boston VIP Delta Sky Club remains a best-in-class destination for travelers.

Key Responsibilities:

• Demonstrate expertise in all aspects of hospitality, foodservice, and lounge operations management, with a proven record of operational success.
• Manage all financial aspects of the operation, including budgeting, forecasting, labor management, financial analysis, and reporting.
• Lead and inspire a diverse team of managers and associates while promoting a culture of excellence, accountability, and guest-focused service.
• Build and maintain positive working relationships with Delta representatives, airport stakeholders, suppliers, guests, and team members
• Conduct regular management meetings and communicate organizational goals, performance expectations, and operational updates.
• Analyze operational challenges, identify solutions, and make timely decisions to support service excellence and business objectives.
• Ensure compliance with all company policies, health and safety regulations, airport requirements, and applicable local, state, and federal guidelines.
• Perform operational audits to maintain standards related to food quality, sanitation, safety, service delivery, and recordkeeping.
• Recruit, hire, onboard, train, coach, and develop management and hourly associates.
• Drive employee engagement and retention through effective leadership, recognition, and professional development initiatives.
• Maintain the elevated standards of hospitality and service expected within the Delta Sky Club environment.

Preferred Qualifications: 

• Bachelor’s degree is preferred, or equivalent professional experience
• Five to seven years of upscale food service experience 
• Excellent leadership and organizational skills, flexible and adaptable to constant changes, and must possess attention to detail
• Supervisory, scheduling, training, and coaching skills
• Effective problem-solving and conflict management skills
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Monitor food purchasing, food costs, preparation, production and inventory control
• Prepare and monitor budgets, flash reports, financial targets and forecasts
• Menu planning in consultation with chefs
• Must be knowledgeable about HACCP controls along with proper storage and use of food
• Monitor compliance with health and fire regulations regarding food preparation and serving
• Review work procedures and operational problems to determine ways to improve service, performance, and/or safety.
• Excellent communication skills, both written and verbal
• Exceptional business etiquette and client relations
• Manages time effectively and prioritizes tasks to meet deadlines
• Excellent knowledge of Microsoft Office: Word, Excel, and PowerPoint
• Strong catering experience required
• ServSafe or Department of Health certification a plus