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PATIENT FLOW MANAGER, HEALTHCARE

Salary: $50,000-55,000 per year

Other Forms of Compensation: Up to $2,500 annually 

Reports to:  Unit Director

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Observers within a hospital setting.  You will lead about 20 associates across multiple local hospitals traveling between locations as needed.

 

 

Essential Duties and Responsibilities: 

  • Supports multiple hospital sites within the district and travels between locations as needed to meet operational and patient care demands
  • Ensures safe, compliant, and efficient patient coverage by monitoring daily assignments, adjusting staffing as needed, and supporting consistent adherence to established procedures
  • Orients, trains, and develops the Patient Observation team to ensure competency, continuous growth, and consistent delivery of high‑quality care and safety practices
  • Perform regular rounds across multiple shifts to verify proper patient observation practices and adherence to safety protocols
  • Foster strong partnerships with nursing staff and supervisors to drive transparency, enhance collaboration, and ensure timely resolution of issues
  • Demonstrates and reinforces proper patient transport principles, infection control practices, and safe body mechanics to ensure staff competency and adherence to high safety standards
  • Understands, develops, and clearly communicates dispatcher logic and transporter workflows
  • Actively monitors and supervises dispatcher performance to ensure efficient, safe, and timely patient transport operations
  • Leads the coordination of Patient Observation services across departments, ensuring seamless communication and workflow alignment
  • Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
  • Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
  • Additional duties as assigned

 

Qualifications:

  • 1+ year of management or supervisory experience, preferably within a hospital or related healthcare environment
  • Strong patient care, customer service, and/or guest‑relations experience, with the ability to apply these skills in a patient‑focused environment
  • Ability to review data, identify simple trends, and understand how they affect daily operations
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1510303

TouchPoint

PASCHA A BELNAVIS

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Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee
Job Segment: Housekeeping, Food Service, Hospitality

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