PATIENT SERVICES SYSTEMS DIRECTOR
Salary: 105,000 -120,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: 15
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
The Patient Services Systems Director provides strategic leadership and oversight for Patient Food Services across a large Kosher healthcare account. This role is responsible for ensuring the delivery of exceptional patient dining experiences while maintaining compliance with all regulatory requirements, organizational standards, and best practices. The Director oversees staffing, training, performance management, and continuous improvement initiatives to drive operational excellence, patient satisfaction, and efficient resource utilization. CBORD experience is required.
Key Responsibilities
- Lead and oversee patient food service operations across the healthcare system, ensuring alignment with organizational goals, patient needs, and contractual obligations.
- Develop, implement, and manage patient service programs based on medical direction, patient demographics, and system requirements.
- Recruit, train, mentor, and develop Patient Services Managers, Supervisors, and frontline staff.
- Monitor employee performance, conduct evaluations, and administer corrective actions in accordance with company policies and procedures.
- Assess team competency, productivity, and documentation accuracy using established tools, metrics, and reporting systems.
- Conduct regular patient rounds to evaluate service quality and ensure each patient receives meaningful engagement from management or professional team members during their stay.
- Drive patient satisfaction initiatives and ensure patient services teams consistently meet or exceed established service goals.
- Foster effective communication and collaboration with patients, families, healthcare professionals, clients, and team members.
- Ensure compliance with all applicable healthcare, food safety, and patient service regulations.
- Support performance improvement efforts and identify opportunities to enhance operational efficiency and service quality.
- Perform additional duties and special projects as assigned.
Preferred Qualifications
- Bachelor’s degree in Nutrition, Hospitality Management, Healthcare Administration, or a related field; equivalent experience may be considered.
- Minimum of five (5) years of food service management experience, including at least two (2) years in a healthcare environment and one (1) year in a leadership role.
- Proven experience utilizing CBORD patient dining and food service management systems.
- Certified Dietary Manager (CDM) credential required for candidates without a degree in Nutrition or Dietetics; Registered Dietitian (RD) preferred.
- Current ServSafe® Certification required.
- Previous experience managing food service operations within a Kosher healthcare environment strongly preferred.
- Working knowledge of food service trends, quality assurance, production management, sanitation standards, food cost controls, and presentation.
- Demonstrated leadership, coaching, team development, and performance management skills.
- Strong verbal and written communication abilities with the capacity to engage effectively at all organizational levels.
- Excellent financial acumen, including budgeting, forecasting, and cost management experience.
- Proficiency with Microsoft Office Suite, email, internet applications, and other business-related software systems.
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
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Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1549905
Morrison Healthcare
AMY S MILLER
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Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
Job Segment:
Chef, Culinary, Food Service, Hospitality
