RETAIL MANAGER - Eastern Maine Medical Center - Ba
Salary: 65,000 - 70,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: [[payGrade_obj]]
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
The Retail Food Service Manager leads daily retail operations and supervises a team of approximately 25–30 employees, including multiple supervisors and team leads. This role partners closely with the Patient Services Manager, Inventory Manager, Chef, Sous Chef, Clinical Manager, and Senior Director to meet performance, quality, and satisfaction goals across the retail program.
Eastern Maine Medical Center is a 400‑bed hospital, and the retail café operates multiple food and beverage concepts, generating approximately $80,000–$90,000 in weekly sales.
Key Responsibilities
- Lead and oversee all retail café operations, ensuring compliance with corporate policies, presentation standards, and regulatory requirements
- Plan and supervise special events and retail promotions
- Manage hiring, training, coaching, and performance of hourly team members and supervisors
- Ensure excellent customer satisfaction and positive public relations through efficient and safe use of resources
- Train staff on customer service standards, portion control, cashier procedures, and food safety/sanitation
- Maintain cash controls, payroll records, and accurate financial reporting
- Implement and monitor cash handling procedures to prevent loss or theft
- Complete all required daily, weekly, and monthly reports within established timelines
- Communicate effectively with team members, hospital leadership, patients, and families
- Drive sales performance while maintaining operational efficiency and cost controls
Preferred Qualifications
- Bachelor’s degree in Food Service Management, Hospitality, Business, or related field preferred; Associate’s degree with three or more years of relevant experience also considered
- 1–3 years of retail foodservice management experience, preferably in healthcare or high‑volume environments
- Strong background in retail operations and people management
- Experience managing cash‑handling operations and point‑of‑sale systems
- Knowledge of foodservice trends with a focus on quality, sanitation, cost control, marketing, and presentation
- P&L accountability and experience in contract‑managed services preferred
- Retail marketing experience highly desirable
- Proven leadership, coaching, and team‑development skills
- Strong written and verbal communication skills across all organizational levels
- Financial, budgeting, and analytical skills
- Proficient in Microsoft Office, email, and general computer systems
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1528008
Morrison Healthcare
AMY S MILLER
[[req_classification]]
Nearest Major Market: Bangor
Job Segment:
Food Service, Payroll, Event Planning, Chef, Culinary, Hospitality, Finance
