GLOBAL ACCOUNT DIRECTOR
Salary: $190,000-$210,000 + Bonus Eligibility
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary:
The Global Account Director (GAD) is the key senior partner to our clients for strategy, program development & transformation, financial management as well as defining a culture of service excellence and outstanding customer experience for the F&B operation.
The GAD is a key stakeholder for the design, development, and bringing to life the F&B experience through a detailed model that emphasizes hospitality, wellbeing, sustainability, safety and a unique organizational culture. In this role, you will be responsible for working with senior stakeholders to drive performance from partners, use data to support decisions and measure results, manage strategic projects, oversee financial performance, optimize costs, and enhance guest experience across the client portfolio. You will be expected to identify opportunities to improve outcomes across qualitative and quantitative metrics and track the effectiveness of different initiatives. To be successful in this role, you will need to take a proactive approach to delivering value to the client as a thought partner and expert communicator. You will manage a geographically distributed team to oversee service delivery across multiple locations across North America, UK, Ireland and India.
Furthermore, this role works closely on global reporting and data management for the portfolio, working in partnership with the regional leads and SMEs in UKI, APAC, and NAM as well as the wider global Compass teams.
Responsibilities:
- Manage the client relationship at all levels, acting as a trusted extension of their team and primary point of contact.
- Collaborate with client and regional stakeholders to deliver enterprise-wide initiatives across a complex, matrixed organization.
- Establish and maintain strong client relationships across countries and regions to ensure alignment, trust, and mutual success.
- Ensure effective communication and joint monitoring of the contract to support successful implementation and continuous improvement.
- Build internal networks across regions to drive portfolio performance and share best practices.
- Oversee all contract deliverables to ensure full compliance and identify opportunities for improvement in alignment with the MSA.
- Champion the adoption of new concepts, technologies, and methods that enhance service quality and align with strategic goals.
- Provide food and support service consultation to improve quality, service experience, and budget management.
- Leverage data, guest feedback, and industry insights to optimize offerings, promote well-being, reduce waste, and elevate the F&B experience for all employees and guests.
- Lead all client and Compass reporting activities, including QBRs, bi-annual reviews, and ad hoc analysis or presentations.
- Provide leadership, structure, and development opportunities to the account team, ensuring a high-performing organization aligned with evolving strategy.
- Ensure delivery of financial goals, identifying and addressing risks, and driving both budget achievement and growth opportunities.
- Oversee regional operations across NAM, UK, APAC, and EME, ensuring consistent service and execution.
- Drive operational excellence programs to enhance the guest experience at all client locations.
- Promote and maintain a strong safety culture while ensuring compliance with local regulations and global standards.
- Partner with in-country teams to ensure full adherence to all local legislation and regulatory requirements.
Qualifications:
- 8–10 years of senior leadership experience in hospitality, food service, or customer experience, ideally within global or multi-regional environments.
- Proven ability to manage complex client relationships and deliver results across matrixed, multi-geography organizations.
- Deep understanding of global food & beverage operations, ideally within the business services or workplace sector.
- Exceptional communicator with the ability to engage effectively at C-suite level across diverse cultures and locations; fluency in English required; additional languages a plus.
- Strong customer service orientation with excellent interpersonal, influencing, and relationship-building skills.
- Quick-thinking and solutions-oriented, demonstrating sound judgment, initiative, and agility in a dynamic environment.
- Highly self-motivated, adaptable, and able to balance independence with adherence to process and organizational guidelines.
- Detail-oriented with strong documentation and organizational skills; process-driven yet flexible in execution.
- Commercially curious and strategically minded, with a drive to think laterally and challenge the status quo for business improvement.
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1437434
Compass Corporate
Jonee Love
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Nearest Major Market: Boston
Job Segment:
Food Service, Hospitality