GENERAL MANAGER - Monroe University - Bronx, NY

Job Summary

Chartwells Higher Education at Monroe University

Are you a dynamic hospitality leader with a passion for excellence, innovation, and people development? Chartwells Higher Education is seeking an accomplished General Manager to lead dining operations at Monroe University. This is an exciting opportunity to make a meaningful impact on campus life while managing a high‑visibility account in a fast‑paced, service‑driven environment.

As the General Manager, you will be fully accountable for operational success, financial performance, and client satisfaction. You will lead and inspire a diverse team, foster strong campus partnerships, and ensure dining services align seamlessly with the University’s mission and operational goals.

What You’ll Do

As the senior on‑site leader, you will:

• Lead, mentor, and develop a high‑performing management and hourly team, promoting professional growth and succession planning
• Manage the account in accordance with approved budgets while meeting or exceeding client expectations
• Build and maintain outstanding relationships with employees, guests, clients, and campus partners
• Ensure full compliance with Chartwells’ policies, procedures, and local, state, and federal regulations
• Oversee all financial aspects of the operation, including:
  • P&L accountability and financial reporting
  • Sales, flash, and trend analysis
  • Budget development, forecasting, and cost controls
  • Cash handling and reconciliation of multiple cash banks
• Maintain food cost controls while upholding exceptional quality and service standards
• Plan menus collaboratively with culinary leadership, supporting innovation and student engagement
• Manage purchasing systems and inventory controls
• Ensure strict adherence to HACCP standards, food safety protocols, and proper food storage and usage
• Monitor and enforce health, safety, and fire regulations related to food service and facilities
• Actively participate in employee meetings, reviews, performance coaching, and training programs
• Champion strong interdepartmental collaboration and integrate dining operations into the broader campus operational plan
• Lead catering operations with a focus on service excellence and client satisfaction

What We’re Looking For

Preferred Qualifications

• Bachelor’s degree preferred, or equivalent professional experience
• 8–10 years of upscale food service experience, including at least 6 years in a management role
• Demonstrated success in personnel management, including hiring, training, evaluation, and development
• Proven ability to meet strategic and financial goals while maintaining compliance with company and client standards
• Strong financial acumen, including budgeting, forecasting, food cost management, and inventory control
• Exceptional leadership, organizational, and communication skills
• Ability to prioritize, multitask, and remain focused in a dynamic environment
• Effective problem‑solving and conflict‑resolution skills
• Strong catering experience (required)
• Knowledge of HACCP controls and food safety best practices
• Experience monitoring compliance with health and fire regulations
• Polished business etiquette with outstanding client‑relation skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• ServSafe or Department of Health certification preferred
• Commitment to the highest standards of integrity, ethics, and professionalism