CAMPUS AND ATHLETICS CATERING SERVICES DIRECTOR - UNIVERSITY OF NORTH CAROLINA CHARLOTTE

Job Summary

Filling every occasion with great food and service! We are currently seeking a Campus & Athletics Catering Services Director for our high-volume premiere catering department at the University of North Carolina - Charlotte. This role oversees an established catering operation executing more than 5,000 catered events each year while leading a diverse team of more than 35 associates, including catering managers, front-of-house and back-of-house staff, drivers, and support personnel.

In addition to leading the existing catering operation, this position will play a critical role in the planning, opening, and operational leadership of the University's new Football Tower, scheduled to open in Fall 2027. The facility will serve as the premier hospitality venue on football game days, featuring an 800-seat premium club, eight luxury suites, food ordering and delivery service to 22 loge boxes, and a rooftop bar experience. Beyond game day operations, the Campus & Athletic Catering Services Director will oversee the year-round Athletic Training Table program, providing services to student-athletes under a cost-plus management fee model.

Why UNC Charlotte?
🎓 North Carolina's urban research university and the second-largest university in the UNC System
🚀 Recognized for its strong commitment to research, innovation, and student success
🌎 A diverse and inclusive campus community that prepares students to thrive in a global workforce
🏈 Home of the Charlotte 49ers, creating school spirit and a vibrant campus experience

Why Charlotte, NC?
🌳 Abundant parks, greenways, and outdoor recreation opportunities throughout the region
🍽️ A thriving culinary scene featuring award-winning restaurants, breweries, and diverse cultural experiences
🎭 Vibrant arts, entertainment, and professional sports offerings, including the NFL, NBA, and MLS
🚗 Conveniently located with easy access to the Blue Ridge Mountains, North Carolina coast, and major East Coast destinations

Key Responsibilities:

• Work directly with the Service Managers in other regions as well as all regional Catering Directors to ensure all catering events are carried out according to the standards of the company and client.
• Ensure high levels of customer service are executed for each event.
• Interview, hire, train, as well as assist with scheduling all butlers and captains within the local staffing pool.
• Conduct orientation for all Catering Directors/Managers regarding Company standards of service.
• Handle and resolve all employee relations issues with the partnership of the team.
• Execute all coaching, counseling and follow up training for all employees according to Company Policies and Procedures in partnership with the Director, Staffing Services.
• Performs related duties and special projects as assigned.
• Supports Catering Directors and Managers with staffing budgets and maintains financial accountabilities as it relates to service.

Preferred Qualifications:

• Bachelors degree is preferred or equivalent professional experience.
• Strong knowledge of food, industry trends and fine dining points of service.
• A minimum of 4-6 years of experience in managing catering events.
• The ability to supervise food service and clean up is also essential.
• TIPs certification required.
• ServSafe certification recommended.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
• Exceptional customer service abilities.