CLIENT SERVICE MANAGER- REMOTE- SOUTEAST REGION

Job Summary

As a Jr. Experience Manager (EM) with Foodworks this team member should be driven by a passion for food, people and community. Not only will they need to develop partnerships with an entire portfolio of restaurant partners (RPs) and food truck partners (FTs) alike, they will need to cultivate them into long-standing relationships that are beneficial to better serve their community and to the vast amount opportunities that Compass Group will be able to provide for them. This is a remote role; however, candidates must reside in the Southeast region of the United States, with a strong preference for those based in Charlotte, NC.

In addition, the Jr. Experience Manager is an expert in restaurant operations (QA, Safety, Service and Marketing) who is capable of working directly with onsite management teams and troubleshooting/coaching every aspect of pre/post program implementation. 

Key Responsibilities:
-Provides continued high standard of service and communication to maintain client base.
-Surveys existing accounts for new opportunities
-Manipulates data as needed for internal business reviews/meetings
-Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
-Manages internal resources to problem solve for issues that have happened in the field
-Serves as liaison between client and sector to ensure all relevant information is communicated
-Performs other duties as assigned

Role Responsibilities:
-Recruitment: From discovery and scouting to onboarding and proper training of RPs, the Jr. EM will play the most critical role in ensuring an RPs success within the program and the cyclical development of grooming each of them into more dynamic and well-rounded contractors for Compass Group and its clientele.
-Portfolio Management: The Jr. EM will need to be able to simultaneously manage a portfolio of both Units and RPs operating within a marketplace or territory. This includes being particularly adept at communicating effectively when speaking to both high-level audiences and basic-level audiences, respectively. In addition, knowing how to use the most current technology systems is essential. (Microsoft’s suite of services, video calling, mobile applications, etc.)
-Visibility and Marketing: A complete understanding of sourcing techniques including social networks for recruitment and promotion as well as the ability to properly brand both the RP and Foodworks concepts in unison when on location. 
Financial Tools: The Jr. EM will also need to be a subject matter expert and proficient with P+L budgeting, financial ledgers, point-of-sale systems, and revenue reporting process.

Role Requirements and Qualifications:
-Bachelor’s degree in hospitality field, marketing, sales or culinary arts or equivalent experience
-2+ years of professional recruiting experience, sales, or business development capacity, with at least 2+ years in a supervisory role
-Familiarity with HR principles and systems including fair employment practices
-Excellent knowledge of BOH systems including food functionality, menu engineering, labor cost and food cost
-Exceptional ‘self-starter’ work ethic with ability to meet deadlines and is as resourceful as they are organized
-Exemplary communication skills including both written and verbal
-Comfortable with travel and an active ‘on-the-go’ mentality each day
-Creative, level-headed, and hospitality-oriented
-High attention to detail and ability to listen as well as relate to others