DIRECTOR OF MOBILE MAINTENANCE - REMOTE

Job Summary

The Director of Mobile Maintenance will lead the development, operation, and growth of a national mobile maintenance business. This leader will build a scalable service model that delivers reliable, high-quality maintenance across geographically dispersed client locations.

The role requires a strong operational background and demonstrated experience managing mobile technicians, leading distributed teams, and expanding a service business. The Director will own operational performance, financial results, workforce development, and service delivery while partnering with sales and sector leadership to identify opportunities and enter new markets.

Ability to travel regularly to support field teams, clients, and new market launches.

Key Responsibilities

Operational Leadership

• Lead daily mobile maintenance operations across multiple markets, ensuring safe, responsive, and consistent service delivery.
• Establish standard operating procedures for preventive maintenance, reactive repairs, emergency response, and work order completion.
• Develop staffing models, service territories, technician schedules, and routing strategies that improve coverage, productivity, and utilization.
• Partner with the Command Center to coordinate dispatch, work prioritization, escalation, and client communication.
• Establish clear accountability for service quality, response times, work order documentation, and client satisfaction.
• Oversee fleet, tools, equipment, parts inventory, and technician readiness.

Business Development and National Expansion

• Develop and execute a national growth plan, identifying priority markets, client opportunities, and the resources needed to expand.
• Build a repeatable model for launching new markets, including staffing, service coverage, pricing, and operational readiness.
• Partner with sales and Compass sector teams to develop opportunities with existing clients and new customers.
• Support site assessments, scope development, estimating, proposals, and client presentations.
• Evaluate opportunities to transition outsourced maintenance to self-performed mobile services.
• Ensure new business is priced appropriately and supported by a practical, profitable delivery model.

Financial Management

• Own the mobile maintenance operating budget, forecasts, and profit and loss performance.
• Manage labor, overtime, travel, fleet, materials, and subcontractor costs.
• Develop pricing and cost models that support competitive services and sustainable margins.
• Monitor account and market profitability, identify performance gaps, and implement corrective actions.
• Balance investment in growth with financial discipline and operational capacity.

Team Development

• Recruit, develop, and retain regional leaders, operations managers, and skilled mobile technicians.
• Establish clear roles, performance expectations, training requirements, and career paths.
• Build a culture of safety, accountability, technical excellence, and client service.
• Develop leadership capacity to support expansion into additional markets.

Short Description

Technology and Continuous Improvement

• Use technology and work management systems to improve field execution, reporting, and visibility.
• Establish performance measures for technician utilization, response times, preventive maintenance completion, first-time fix rates, repeat calls, safety, and profitability.
• Use operational data and client feedback to improve service delivery and identify additional maintenance needs.
• Ensure accurate asset records, service histories, and field documentation.

Qualifications

• Significant progressive experience in facilities maintenance, field service, or a related service business, including leadership of mobile maintenance operations across multiple markets.
• Demonstrated success developing or expanding a mobile service business, including launching markets and scaling distributed teams.
• Strong operational knowledge of technician deployment, dispatch coordination, preventive maintenance, reactive service, and fleet management.
• Experience owning financial performance, including budgeting, forecasting, pricing, and margin improvement.
• Working knowledge of building systems and maintenance trades, including HVAC, electrical, plumbing, and general building repairs.
• Experience using CMMS, field service management systems, and operational reporting tools.
• Strong client relationship, communication, and team leadership skills.
• Bachelor’s degree in business, facilities management, engineering, or a related field preferred; equivalent operational experience will be considered.
• Ability to travel regularly to support field teams, clients, and new market launches.

Measures of Success

• Profitable revenue growth and successful expansion into priority markets.
• Consistent service delivery and strong client retention.
• Improved technician productivity, utilization, and service quality.
• Effective hiring, development, and retention of field teams.
• A scalable operating model that supports a national mobile maintenance business.