Process Enablement Intern (Charlotte, NC, Summer '27, Hybrid)

Internship Program Duration: May 17th, 2027- July 22nd, 2027 (Full-time, 40 hours a week, Monday-Friday) 
Internship Location: Charlotte, NC 

WE ARE a family of companies delivering the best in food, hospitality, and support services. As the leading foodservice and support services company in the US, we are known for our great people, great service, and great results. If you’ve been hungry and away from home, chances are you’ve tasted our delicious food and experienced our outstanding service. Our 250,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, stadiums, arenas, convention centers, museums, and much more – in all 50 states. 

WE BELIEVE that each and every employee plays a key role in our growth, innovation, evolution, and legacy. We know that the next big idea can come from anyone. We encourage developing and attracting diverse talent that differentiates us as a company as we continue to raise the bar in everything we do. 

YOU ARE someone that is passionate about developing yourself and those around you. You enjoy being a part of a team that is collaborative, innovative, and driven to succeed. You are inspired to create lasting, memorable experiences for guests. You believe in delivering great service to guests, building strategic partnerships with clients, and continuing to learn and improve each day. You are flexible, adaptable, and are able to act decisively with little or no supervision. 

Job Description: 

Our Process Enablement team is seeking an intern to support the Employee Experience team through analytics, training effectiveness, automation, and workforce technology initiatives. This is an opportunity to gain hands-on experience improving processes used by associates and managers across Compass. The position is hybrid and requires three days working from Compass Group headquarters in Charlotte, North Carolina, and two days working remotely. 

Responsibilities: 

• Support the Process Enablement portfolio through project coordination, research, documentation, prioritization, and measurement of outcomes and adoption. 

• Analyze process, training, ticket, adoption, accuracy, cycle-time, and employee-experience data to identify trends, establish baselines, and measure improvement. 

• Support entitlements, attendance, and other workforce process modernization initiatives. 

• Identify and evaluate AI and automation opportunities, including AI agents, knowledge management, entitlement automation, self-service, and process analytics. 

• Help develop and evaluate training and certification materials, including participation, completion, knowledge, adoption, and support-impact measures. 

• Partner with Payroll, HR, Operations, Technology, Legal, and field stakeholders to gather requirements and support process improvements. 

• Create and maintain process maps, job aids, dashboards, presentations, project updates, and other documentation. 

• Assist with special projects and other team priorities as requested. 

Qualifications: 

• Junior or above pursuing a degree in Business Analytics, Data Science, Finance, Human Resources, Operations, Information Systems, or a related program with a minimum GPA of 3.0. 

• Strong presentation and communication skills, including the ability to translate technical solutions to non-technical audiences and translate data into business recommendations  

• Ability to take direction, execute effectively, work independently and in partnership with teams. 

• Self-driven, proactive problem solver with strong attention to detail and time management skills. 

• Proficient in Microsoft Office products, including Excel, PowerPoint, and Word and experience with Power BI, Copilot, automation, or AI tools