SR. CLOUD OPERATIONS ENGINEER (CHARLOTTE, NC)

Job Summary:

This position will be supporting Canteen, a sector of Compass Group, focused on unattended retail solutions for clients and consumers across the US. The role will be focused on cloud and platform engineering, automation, and modernization, along with the execution of our ongoing operational activities related to our existing cloud footprint.

Responsibilities:

• Provide quality advice and ensure well-thought through recommendations that build maturity in automating common operational activities.
• Assist in developing, scoping, and defining deliverables that guide the operations team
• Adhere to industry best practices and established enterprise standards
• Work within a collaborative team, adhering to Agile best practices, documentation, and knowledge sharing
• Develop and maintain deployment pipelines in Microsoft Azure DevOps and AWS Systems Manager
• Engage with development teams to ensure pipeline support is provided as needed in accordance with security practices, and that source code is properly managed across solutions
• Develop and maintain operational automation scripts written in PowerShell (or Linux Bash) and orchestrated with AWS Systems Manager
• Perform Security and Risk Management through proper audit logging, encryption key management, certificate management, and software vulnerability management
• Perform Resource and Platform Management by leveraging automation to provision (or reclaim) cloud resources. 
• Perform Event Management through proper monitoring, logging, and alerting.  Ensure solutions are resilient and require minimal support overhead
• Perform Change and Release Management process that adhere to corporate practices.  Assist in developing and implementing proper environment strategy for all solutions or projects.
• Perform Problem and Incident Management in coordination with product teams to address issues when they arise, perform root case analysis, and implement corrective actions to mitigate future occurrences
• Perform Cost Management analysis on a regular basis to ensure efficiency and identify anomalies with provisioned resources.
• Perform Business Continuity Planning, ensuring that backup and recovery practices are properly managed, routine data refresh activities occur for non-prod environments, and perform disaster recovery testing on a regular basis

Qualifications:

• Bachelor’s degree required.
• 3+ years of experience in programming, automation, or similar role and the following qualifications:
• Extensive knowledge of core computing concepts (compute, networking, security, platforms, cloud)
• Extensive experience writing and understanding Python, PowerShell, and/or Bash scripting languages (preferably PowerShell)
• Extensive experience working with CI/CD pipelines (preferably Microsoft Azure DevOps)
• Experience working with orchestration toolsets (preferably AWS Systems Manager)
• Experience writing YAML scripts for AWS Cloud Formations (desired, but not required)
• Experience working with SQL, ISS, Tomcat, and other core services

• Experience working in a formal Software Development Lifecycle (SDLC) environment
• Experience working in an Agile / Scrum environment
• Experience with basic project management skills

• The ability to work independently and in a team environment
• Creative problem-solving skills
• Managing conflicting priorities
• Committed and enthusiastic approach to supporting business customers
• Excellent written and verbal communication skills
• Excellent organizational and time management skill