Senior Account Manager- Charlotte, NC

Job Summary

The Senior Account Manager – Commissary Sales is responsible for managing and growing a portfolio of strategic customer accounts while ensuring long-term satisfaction, retention, and expansion. This role develops executive-level customer relationships, identifies growth opportunities, and serves as the primary liaison between Fresh & Ready Food Group and its customers.

Reporting directly to the Senior Vice President, Business Development, this position partners closely with Operations, Finance, Culinary, Supply Chain, Quality, and Business Development teams to deliver high-quality commissary solutions while driving profitable growth and operational excellence. The Senior Account Manager oversees the full post-sale customer lifecycle, including onboarding, implementation, strategic planning, business reviews, contract renewals, and account expansion initiatives. 

Key Responsibilities:
•    Strategic Account Management and Growth
•    Manage a portfolio of strategic accounts to ensure customer satisfaction, retention, and revenue growth.
•    Develop and execute account strategies that increase product penetration and expand long-term partnership value.
•    Identify and lead organic growth opportunities, including menu innovation, product expansion, and service enhancements.
•    Conduct executive business reviews and strategic planning meetings with key customers.
•    Serve as the primary escalation point for customer concerns, ensuring timely resolution and customer advocacy.

Executive Relationship Management
•    Build and maintain strong relationships with senior stakeholders and decision-makers.
•    Serve as a trusted advisor by understanding customer objectives and aligning Fresh & Ready solutions to meet business needs.
•    Represent Fresh & Ready Food Group during customer meetings, site visits, industry events, and strategic presentations.

Cross-Functional Leadership
•    Partner with Operations, Culinary, Supply Chain, Finance, and Quality teams to ensure successful customer program execution.
•    Lead cross-functional initiatives related to product launches, service enhancements, and continuous improvement efforts.
•    Ensure customer commitments, quality standards, service levels, and profitability targets are achieved.

Business Development and Revenue Expansion

•    Collaborate with Business Development leadership to identify and secure additional growth opportunities within existing accounts.
•    Support pricing strategies, contract negotiations, renewals, and proposal development.
•    Generate referral opportunities and support broader business development initiatives.
•    Ensure account growth aligns with company objectives and profitability goals.

Performance Management and Planning
•    Maintain accurate account plans, revenue forecasts, and pipeline reporting.
•    Monitor key performance indicators including revenue growth, retention, customer satisfaction, and margin performance.
•    Identify business risks and develop proactive mitigation strategies.

Leadership and Professional Development
•    Demonstrate strong business acumen, accountability, and effective communication.
•    Influence cross-functional teams to achieve customer and company objectives.
•    Stay informed on industry trends, customer needs, and competitive activity.
•    Serve as a mentor and resource to team members as appropriate.

Qualifications

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, Hospitality, Food Science, or a related field; equivalent experience considered.
• 5 to 10 years of experience in account management, strategic sales, business development, or customer success within food manufacturing, commissary, fresh foods, foodservice, or related industries.
• Proven success managing complex customer relationships and driving revenue growth.
• Strong executive presence, negotiation skills, and relationship management capabilities.
• Experience supporting healthcare, hospitality, retail, convenience, foodservice, or multi-unit customers preferred.
• Demonstrated ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.

Travel Requirements:

• Occasional overnight travel (10–20%) for customer meetings, site visits, industry events, and business development activities