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TEAM OPERATIONS MANAGER (HYBRID-CHARLOTTE, NC)

 

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. 


Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. 


We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.

Job Summary:

The Team Operations Manager is the operational and automation backbone of the Food Services Digital leadership team. This role owns the systems — operating rhythms, OKR tracking, headcount operations, and AI-embedded automation — that allow a 100+ person digital organization to run as one team. The right candidate sees every recurring manual task as a candidate for an agent and every operational artifact as something an AI workflow can draft, route, or maintain.

Qualifications:

Required:

  • 2+ years in operations, project management, chief of staff, or business operations — ideally in technology, SaaS, or digital transformation environments
  • Demonstrated experience using modern AI tools (Claude, ChatGPT, Copilot, or similar) to accelerate operational work: drafting, summarization, research, data extraction
  • Strong project management instincts: scoping, sequencing, dependency tracking, and stakeholder management
  • Exceptional written communication; able to draft executive-quality summaries and decision memos with minimal direction
  • Trusted discretion with confidential information — compensation, headcount, org changes, and executive strategy — including judgment about what should and should not be processed by AI
  • Comfort building structure where none exists; thrives in ambiguity
  • Bachelor’s degree or equivalent professional experience

 

Preferred:

  • Experience building agents or multi-step AI automations (Claude, OpenAI Assistants, Copilot Studio, or equivalent)
  • Prior experience supporting a VP+-level technology, product, or engineering organization
  • Familiarity with OKR frameworks and goal management tooling
  • Comfort operating in a matrixed enterprise with multiple business units and shared services

Apply to Compass Group today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

 

Compass Digital maintains a drug-free workplace.

 

Applications are accepted on an ongoing basis.

 

Associates at Corporate are offered many fantastic benefits.

 

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID:  1533815

Compass Digital 

Bankston B Williams 

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