WORKPLACE AMBASSADOR

Job Summary

The Workplace Ambassador will be responsible for responding to and delivering all aspects of workplace operations through a hospitality lens; offering continuous attentive service and creating an exceptional employee experience within a Wells Fargo Administrative location. You will be a collaborative partner who is confident and comfortable with our processes and tools. You will establish trust based relationships and will establish yourself as a key member of the local workplace team.

Key Responsibilities:

• Work as a business partner with your Workplace Leads, Site Leaders/Coordinators and team mates, assisting in all areas of office services/operations and ensuring tasks are accomplished in a timely manner
• Provides on-site welcome and assistance throughout scheduled shift for all in-house clients.
• Ensure there are available supplies of items such as headsets and technology cables to support staff if needed. 
• Help promote engagement and facilitate a sense of community. Collaborate with Site Leader to facilitate engagement activities bringing the employee base together. 
• Support additional functions including life safety and badge access
• Assist with overall appearance of the facility including restocking supplies and organizing furniture.
• Monitors event and in office activities to ensure satisfaction of guests and resolution of any problems that arise
• Own and manage enterprise meeting rooms, and report on any inconsistency and coordinate AV maintenance if necessary. 
• Provide assistance to new hires or relocators to help them navigate and become familiar with their new workspace. 
• Ensure all issues are logged and reported through the appropriate ticketing system; take ownership for effective follow up and resolution to the issue.  
• Monitor employee adherence to workplace policies, including desk check-in, clear desk policy, neighborhood seating, etc. and work to resolve issues with employee compliance.
• Solicit feedback on the flex seating experience and communicate to the appropriate team.
• Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
• Build positive and productive relationships that cultivate a high level of trust in the Ambassadors ability to get issues resolved quickly across all levels of stakeholders.
• Support all customer inquiries and issues with a tactful and confidential approach. 
• Liaise and work collaboratively in a positive and productive ‘one-goal’ approach across departments and building vendor teams to support issues to be resolved in a timely manner.
• Visibly engage with employees to be a known presence in the workplace, recognized for having a ‘can-do’ helpful and approachable attitude. 

Minimum Qualifications:

• Flexible and willing attitude and enjoys being part of a team.
• Inquisitive mind-set that takes pleasure with investigating issues to get them resolved quickly.
• Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firms’ employees.
• Passionate about great customer service and ensuring employees / visitors have a positive experience when in the office.
• Proactive and confident to make reasonable suggestions for where Wells Fargo improvements may be achieved.
• Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios.