Banquet and Catering Server

Job Summary

Position Summary

The Banquet and Catering Server is responsible for providing exceptional food and beverage service during banquets, meetings, conferences, weddings, and special events. This position ensures event spaces are properly set up, guests receive courteous and efficient service, and all functions are executed according to established service standards.

Key Responsibilities

Event Setup and Preparation

• Set up banquet and catering rooms according to event specifications and floor plans.
• Arrange tables, chairs, linens, table settings, decorations, and service stations.
• Ensure all equipment and supplies are prepared and available before events begin.
• Assist with transporting food, beverages, and event materials to designated locations.

Guest Service

• Welcome guests in a professional, friendly, and courteous manner.
• Serve food and beverages according to banquet service standards.
• Monitor guest needs and respond promptly to requests.
• Maintain a high level of customer service throughout each event.
• Assist guests with questions and direct concerns to appropriate supervisors when necessary.

Food and Beverage Service

• Serve plated meals, buffets, hors d’oeuvres, and beverages efficiently and professionally.
• Refill beverages and replenish buffet items as needed.
• Follow established portion control and presentation standards.
• Ensure proper handling of food and beverages in compliance with health and safety regulations.

Event Operations

• Work closely with banquet captains, catering managers, chefs, and event coordinators to ensure successful event execution.
• Maintain cleanliness and organization of event spaces during service.
• Monitor tables and service areas to ensure guest satisfaction.
• Assist with special requests and last-minute event adjustments.

Cleanup and Breakdown

• Remove dishes, glassware, linens, and equipment following event completion.
• Reset rooms for future events as directed.
• Store equipment and supplies properly.
• Ensure banquet and storage areas remain clean and organized.

Safety and Compliance

• Follow all food safety, sanitation, and workplace safety procedures.
• Adhere to alcohol service policies and applicable laws.
• Maintain compliance with company policies and service standards.
• Report accidents, incidents, or equipment issues promptly.

Qualifications

• Previous banquet, catering, restaurant, or hospitality experience preferred.
• Knowledge of food and beverage service practices.
• Strong customer service and communication skills.
• Ability to work effectively in a team-oriented environment.
• Flexible schedule, including evenings, weekends, holidays, and special events.

Job Summary

Required Skills and Competencies

• Customer service excellence
• Communication and interpersonal skills
• Teamwork and collaboration
• Attention to detail
• Time management
• Ability to work in a fast-paced environment
• Problem-solving and adaptability
• Professional appearance and demeanor

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequently lift and carry up to 50 pounds.
• Ability to bend, reach, push, pull, and carry banquet equipment and supplies.
• Capable of working long shifts during events.

Working Conditions

• Fast-paced hospitality and event environment.
• Indoor and outdoor event settings as required.
• Exposure to crowded venues, varying temperatures, and extended service periods.
• Evening, weekend, and holiday work is frequently required.