OPERATIONS FACILITIES SUPERVISOR

Job Summary

The  Operations Facilities Supervisor is responsible for delivering an exceptional workplace experience by combining hospitality, operational excellence, and customer-focused service. This role serves as a trusted partner to clients, employees, visitors, and service providers, ensuring every interaction reflects ESFM's commitment to hospitality and service excellence.

Working closely with the Business Services Manager, this position coordinates daily workplace operations, oversees soft service vendors, manages the janitorial team and Facilities Attendant, manages workplace moves and changes, and proactively identifies opportunities to enhance the employee and guest experience. Success in this role is measured by the ability to anticipate needs, build strong relationships, maintain exceptional workplace standards, and consistently exceed customer expectations.

Essential Duties & Responsibilities

Hospitality & Customer Experience

•    Serve as the primary point of contact for workplace services, delivering an exceptional hospitality experience for clients, employees, guests, and vendors.
•    Build strong, trusted relationships through proactive communication, responsiveness, and personalized service.
•    Anticipate customer needs and resolve workplace concerns quickly and professionally.
•    Create a welcoming, organized, and service-focused workplace environment that reflects ESFM's hospitality culture.
•    Respond to service requests with urgency while ensuring consistent follow-through and communication.

Workplace & Facilities Operations

Assist with the oversight and performance management of self-performed and subcontracted services including:
Cleaning and janitorial services, light maintenance, pest control, waste management, landscaping, mailroom operations
Directly manage and provide daily oversight of the janitorial team and Facilities Attendants, ensuring consistent service delivery and adherence to established standards.

•    Conduct routine inspections to ensure facilities remain clean, safe, organized, and presentation ready.
•    Ensure Facilities Attendants and vendor performance aligns with established service level expectations.
•    Support implementation of operational best practices that improve efficiency while enhancing customer experience.

Required Qualifications

Prior Facilities Management experience within the Business & Industry sector or hospitality leadership experience in positions such as:
Housekeeping Manager
Front Office Manager
Workplace Experience leadership
Experience managing Soft Services, including janitorial operations.
Strong client relationship management and customer service skills.
Demonstrated leadership abilities including staffing, recruiting, employee development, coaching, and team relations. Strong problem-solving abilities with a proactive, customer-first mindset.
Ability to effectively manage multiple priorities while maintaining exceptional service standards.
Building Operations & Partner Management
Provide day-to-day oversight and coordination of the Facilities Attendant and service vendors, ensuring workplace services are maintained to the highest standards of safety, reliability, and operational performance.
Partner with Facilities Attendants and service providers to coordinate preventive maintenance, corrective repairs, equipment inspections, and scheduled activities while minimizing disruption to workplace operations.