Regional Director of Operations- Albany, NY (Clifton Park)
- Pay Range: $150,000 - $160,000
*Internal Employee Referral Bonus Available
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About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
The Regional Director of Operations leads people, operational, and customer initiatives across assigned branches and locations. This role provides planning, direction, evaluation, and control to achieve operational and financial goals while building strong leadership teams and maintaining effective customer relationships critical to retention and growth.
Key Responsibilities:
Leadership & Culture
- Lead, coach, and motivate management teams and associates
- Foster a people-first, customer-focused culture
- Ensure consistent and fair administration of personnel policies
- Demonstrate resilience and sound judgment during high-pressure situations
Operations & Customer Excellence
- Oversee all branch operations to ensure compliance, service excellence, and profitability
- Maintain strong client relationships and participate in client meetings and committees
- Collaborate with Sales on new business proformas, prospect meetings, blitzes, and sales calls
- Ensure effective execution across purchasing, warehouse operations, field support, accounting, and national accounts
Financial & Business Management
- Deliver financial results aligned with budget expectations
- Manage P&L performance and key expenditures, including purchasing, fleet, maintenance, parts, and overtime
- Interpret financial statements, including profit and loss and balance sheets
Compliance, Safety & Fleet
- Administer corporate food safety and occupational safety programs at the branch level
- Ensure compliance with government, agency, and DOT fleet requirements
- Manage both union and non-union associates
What Success Looks Like in This Role:
- Think strategically and translate plans into measurable action
- Lead with professionalism, positivity, and strong communication
- Make timely, sound decisions in dynamic environments
- Build trust with associates, clients, suppliers, and peers
- Adapt leadership approach to diverse personalities and client expectations
- Maintain focus and effectiveness during periods of change or stress
Qualifications:
- Bachelor’s degree preferred
- 5+ years of operational and financial leadership experience, preferably in foodservice or managed services
- Experience managing large-volume operations and P&L responsibility
- Strong leadership, communication, and customer service skills
Additional Requirements
- Valid driver’s license with clean driving record
- Ability to operate company vehicles and travel regularly
- Ability to pass pre-employment drug screening
Work Environment
Role involves frequent standing, walking, sitting, lifting up to 25 pounds, and exposure to typical operational environments. Reasonable accommodations available.
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1530297
Canteen
Nearest Major Market: Albany
Job Segment:
Retail Sales, Food Service, Chef, Culinary, Retail, Hospitality
