Workplace Ambassador Supervisor

Job Summary

The Workplace Ambassador Supervisor provides daily support and guidance to Workplace Ambassadors while helping maintain a safe, comfortable, and functional flexible-workspace environment. This role requires strong interpersonal skills, sound judgment, and the ability to build trusted relationships with employees, business partners, building vendors, and local site stakeholders. The Supervisor is expected to model excellent customer service, proactively identify and escalate workplace needs, coordinate work orders and ticket follow-up, use workplace systems and technology platforms, communicate operational trends and metrics, and help coordinate Ambassador coverage or support across nearby local locations as needed.

Workplace Ambassador Supervisor Responsibilities:

· Provide day-to-day direction, coaching, and support to Workplace Ambassadors to help ensure consistent service delivery, professional standards, and a positive team environment.

· Log, monitor, and follow up on employee and workplace issues using applicable workplace systems and ticket management platforms, including Microsoft Teams, Corrigo, and other work order tools, escalating concerns to the appropriate partner when needed.

· Coordinate work order activity by documenting requests, tracking status, communicating updates, and partnering with Facilities, vendors, and other support teams to help ensure timely resolution.

· Support employee understanding of workplace guidelines, including clean desk expectations, neighborhood seating, and other site practices, using a helpful and professional approach.

· Provide local site and community information as appropriate, including directions, workplace resources, transportation options, dining, nearby services, and visitor support.

· Plan and execute localized, small-scale workplace events or engagement activities that support employee experience, site culture, and business partner needs, while also providing logistical day-of support for enterprise-wide site events as needed.

· Conduct workplace tours and train Ambassadors to host tours for employees, new hires, visitors, and stakeholders, highlighting workplace resources, flexible workspace practices, and site-specific support services.

· Assist with onboarding, coaching, reinforcing service expectations, and coordinating support for Ambassadors

working across nearby local locations when applicable.

· Prepare and share operational updates or reporting related to workplace activity, issue trends, service gaps, event support, and team coverage to inform leadership decisions and partner follow-up.

Minimum Qualifications:

· Hospitality-minded, service-oriented professional who enjoys working with people and contributing to a positive, team-focused workplace environment.

· Demonstrated ability to investigate workplace concerns, follow through on issues, and help drive timely resolution.

· Strong interpersonal, communication, and relationship-building skills, with the ability to establish trust and communicate professionally with employees, leaders, vendors, and cross-functional partners.

· Commitment to creating a welcoming, professional, and supportive workplace experience for employees and visitors.

· Positive, flexible, and patient under pressure, with the ability to remain calm, professional, and solutions-focused in a fast-paced corporate environment.

· Experience providing guidance, coaching, or informal leadership to others, preferably in hospitality, workplace services, customer service, facilities, or a corporate office environment.