SERVICE MANAGER

Position Title: SERVICE MANAGER
Shift: 7 AM - 330PM
Salary: $70,000 - $83,000
Other Forms of Compensation: NONE
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
The Engineering Document Control Manager is responsible for end to end ownership of construction and engineering documentation, serving as the single point of accountability for document accuracy, version control, change management, and total archival integrity. This role manages all construction plans, as built documentation, and engineering records while coordinating closely with internal teams, third party firms, and the building lessor.
This position goes beyond traditional document control and includes hands on plan modifications, change management leadership for Facilities Operations and Engineering team (FO&E), monthly and annual stakeholder reporting, and Autodesk Construction Cloud (ACC) administration, reflecting current senior-level expectations.
Key Responsibilities
Engineering & Construction Document Management
• Own and manage the complete document control program for all construction plans, drawings, specifications, and related technical documentation.
• Maintain accurate version control and change history for all issued drawings, including design, construction, and as built sets.
• Serve as the central point of contact for all project documentation across internal teams and external partners.
• Coordinate with architects, engineers, contractors, and third party consultants to collect, validate, and integrate updated as built drawings.
• Personally execute plan revisions and updates in Revit and Autodesk applications when project scope and scale allow.
• Track all building changes from issuance through final archival to ensure long term accuracy of records.
• Lead the change management program for FO&E documentation, ensuring scope changes are properly reviewed, documented, approved, and issued.
• Maintain logs for drawing changes, revisions, and change orders, ensuring alignment between construction, FO&E, and ownership requirements.
• Produce monthly reporting packages and updated plan sets for the building lessor and internal leadership.
• Design, implement, and own the document archive and records retention program for all project phases.
• Support audits, inspections, and future modifications with reliable historical documentation.
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Required Qualifications
• 3-5 Years of experience in Documents Control or similar field.
• Proven experience in engineering or construction document control with ownership responsibility.
• Revit and Autodesk expertise, including hands on plan modification and model updates.
• Strong experience with Autodesk software, including Autodesk Construction Cloud (ACC) for document control and collaboration.
• Demonstrated ability to manage change control processes and technical documentation workflows.
• Exceptional organizational skills and attention to detail in fast paced construction environments.
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Preferred Qualifications
• Bachelor’s degree in engineering, facilities, business or similar field.
• Autodesk Certified Professional for CAD/Revit or similar EDMS certifications
• Experience supporting FO&E documentation and coordination.
• Background working directly with lessors, owners, or facilities teams.
• Familiarity with BIM standards, digital archiving best practices, and construction lifecycle documentation.
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at ESFM are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Eurest Services maintains a drug-free workplace.
Req ID:1528675
ESFM
Brandy Wilson
Nearest Major Market: Waltham
Nearest Secondary Market: Boston
Job Segment:
Document Control, Service Manager, Administrative, Customer Service