WORKPLACE EXPERIENCE MANAGER
Position Title: WORKPLACE EXPERIENCE MANAGER
Hybrid
Salary: $110,000 - $125,000
Pay Grade: 15
Other Forms of Compensation: None
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.
Job Summary
The Workplace Experience Manager builds, designs, and operates environments that attract top talent, foster collaboration, nurture employee success, and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect the Compass personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. As Workplace Experience Manager, you will be responsible for creating a safe and welcoming environment for our employees while promoting our clients culture. You will also work directly with a variety of vendors and employees while presenting yourself as a voice of of the client.
Key Responsibilities:
Oversee complex projects that drive improvements to the employee’s workplace experience. Proactively identify business needs, gain alignment on objectives, scope, timing, and resources. Solicit feedback from business leaders, stakeholders and team to drive continuous improvements.
Manage a team of direct reports and third-party vendors associated with building operations. Assist with daily operations including, but limited to: oversight of mailrooms, event/meeting set-ups, internal moves inventory management, and ongoing maintenance activities.
Cultivate a team culture of respect, empathy and inclusion. Presume good intent while prioritizing impact.
Balance candor with humility and kindness.
Relentless Customer Focus: Manage work order systems, monitor SLAs, feedback, and data to assess the effectiveness of employee experience programs. Ensure resources are optimally sourced and deployed. Continuously revise processes and SLAs to better support operational efficiency and employee experience.
Innovate and Improve: Question the status quo, suggest ways to improve and innovate processes, systems and workplace environments to optimize team and greater employee population’s workplace experience.
Report regular operational updates professionally to leadership teams and stakeholders. Partner with business leaders throughout the organization to provide customized workplace solutions when needed.
Act as Safety Officer to ensure safety requirements are upheld at all times. Manage site emergencies action plans. Continuously reviewing and revising to ensure effectiveness. Respond to emergency situations on site, when needed.
Hospitality
Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.
Teamwork –one team mentality, demonstrate respect, share the workload, and trust your colleagues
Multi-tasking ability –balance multiple inputs and needs to reach the needed objective.
Flexibility –be enthusiastic, adaptable and resilient
Attention to detail –seek clear understanding and drive all issues to successful resolution
Time management –use your time effectively and productively
Communication –understand verbal and non-verbal cues, be an active listener. Show genuine respect and empathy.
Interpersonal skills –demonstrate cultural awareness. Create a memorable experiences. Demonstrate care for others.
Problem solving -accurately and objectively define issues. Take initiative to resolve.
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Eurest services maintains a drug-free workplace.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:1421683
ESFM
Brandy Wilson
Nearest Major Market: Cambridge
Nearest Secondary Market: Boston
