ENTERPRISE CRISIS & THREAT PROGRAM MANAGER (HYBRID-CHARLOTTE, NC)

Job Summary:

Compass Group is seeking a seasoned Enterprise Crisis and Threat Program Manager to lead complex security, crisis, and threat management initiatives across multiple business sectors. This role requires deep expertise in security operations, investigations, behavioral threat assessment, and crisis response within a large, multi-site enterprise environment.

The successful candidate will serve as a trusted advisor to leadership, lead sensitive investigations and crisis response efforts, and manage sector-level threat and incident processes. This role demands strong leadership presence, exceptional judgment, excellent written communication skills, and the ability to collaborate effectively with internal stakeholders and external partners. The position plays a critical role in reinforcing Compass Group’s Global Security values of Service, Integrity, and Awareness.

Responsibilities:

• Lead and support the Crisis Management Team, providing guidance and direction during security incidents, emerging threats, and critical events.
• Serve as the primary lead for security investigations, ensuring matters are handled professionally, discreetly, and in alignment with company standards and legal requirements.
• Conduct comprehensive site risk and security assessments to identify vulnerabilities, assess operational risk, and recommend practical mitigation strategies.
• Ensure all security assessments, investigations, and incident documentation are accurately recorded and maintained within Origami and other designated systems.
• Act as a Subject Matter Expert, advising senior leadership and business partners on appropriate security actions, response strategies, and risk-based decision-making.
• Manage and oversee the Threat Management Team process for sector-level incidents, including coordination, assessment, tracking, and follow-through.
• Perform behavioral and threat analysis to identify concerning behaviors and potential risks, developing tailored mitigation and response strategies.
• Collaborate closely with business unit leaders to ensure security engagements are clearly scoped, well-planned, and executed with the highest level of confidentiality.
• Build and maintain strong working relationships with law enforcement, government agencies, external security resources, and vendors to support investigations and response efforts.
• Communicate complex and sensitive security matters clearly and effectively to diverse audiences across Compass Group, including executive leadership.
• Stay current on emerging threats, industry trends, and best practices through collaboration with internal partners and external resources.

Qualifications:

• Bachelor’s degree in Criminal Justice, Security Management, Risk Management, Business Administration, or related field (or equivalent professional experience).
• 8+ years of progressive experience in corporate security, investigations, crisis management, or threat management within a large, multi-site enterprise environment.
• Demonstrated experience leading complex security investigations, including workplace violence, fraud, misconduct, and sensitive personnel matters.
• Proven experience participating in or leading Crisis Management Teams (CMT) or similar enterprise-level response functions.
• Experience conducting behavioral threat assessments and managing Threat Management Team processes.
• Strong knowledge of enterprise risk assessment methodologies and mitigation planning.
• Experience working directly with senior leadership and providing risk-based recommendations.
• Demonstrated ability to maintain strict confidentiality and exercise sound judgment in high-risk, sensitive situations.
• Excellent written and verbal communication skills, including executive-level reporting.
• Proficiency in case management and incident documentation systems (e.g., Origami or similar platforms).
• Ability to travel as needed to support multi-site operations.

Preferred Qualifications

• Master’s degree in Security Management, Criminal Justice, Psychology, Behavioral Science, or related discipline.
• Professional certifications such as:
• Certified Protection Professional (CPP) – ASIS International
• Physical Security Professional (PSP) – ASIS International
• Professional Certified Investigator (PCI) – ASIS International
• Certified Threat Manager (CTM) – Association of Threat Assessment Professionals
• Experience in hospitality, food service, healthcare, education, or other distributed service-based industries.
• Experience partnering with law enforcement, government agencies, and regulatory authorities.
• Background in behavioral analysis, workplace violence prevention programs, or multidisciplinary threat assessment teams.