REGIONAL MANAGER

Job Summary

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM delivers innovative FM solutions that promote safe, healthy, and sustainable environments. Serving clients across Life Sciences, Technology, Oil & Gas, and Manufacturing, ESFM self-performs 80% of all IFM services, ensuring consistent, high-quality workplace experiences.

The Regional Manager will be a multi-unit leader for our organization overseeing operations for a client region. Responsible for successfully directing and leading all activities of the region including driving safe operations, ensuring best in class service delivery, having ultimate P&L responsibility, and budgetary governance.  Works with all levels of the client facility and executive leadership teams in all matters relating to the contracted IFM services performed. This position requires the ability to build good rapport and strategic alignment with our clients as well as a much larger strategic approach to the region.  The Regional Manager will have influence on internal site managers and front line associates.  Fiscal responsibilities will be greater than $20 MM in manage volume. 

Essential Duties and Responsibilities:

Achieve Budget/Financial Responsibilities

•    Develops financial forecasts and balances programs and resources for account(s).
•    Responsible for attainment of financial goals for the account(s).
•    Responsible for accuracy and timeliness of financial data and statistics.
•    Reviews and analyzes financial statements, weekly operating reports and other financial results.
•    Monitors and audits the accounting and control process within the account(s).

Customer Relations

•    Maintains and supports client satisfaction at a level that ensures account retention.
•    Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.
•    Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
•    Promotes client awareness of program alternatives and the availability of corporate resources.
•    Monitors and ensures compliance with the provisions of client contracts.
•    Assist in customizing programs to meet each account's unique needs as required.
•    Monitors client communications effectiveness including communicating the benefits of maintaining Eurest Corporate Services as the services management provider.
•    Assist in developing and/or monitoring a regional/unit business plan and reporting to clients as needed.

Operation Excellance

•    Has firm understanding of contracted IFM services and expertise or vast experience managing soft services, hard services, vendor contracts, and/or food sanitation compliance.
•    Full comprehension of the Master Services Agreement and all SOW’s for contracted services.
•    Aligns proposed scope changes to meet financial goals and savings initiatives within client contracts.
•    Ensures that all buildings and facilities in the region are operated and maintained in a first class condition.
•    Maintains an awareness of the competition and market conditions internal and external to the accounts and districts.
•    Monitor work standards, customer service delivery and work flow.
•    Demonstrates and promotes corporate culture, values and management philosophy.

Education, Training and Experience:

Required

Tavel required.

•    Bachelor’s degree required (or equivalent formal education) in Engineering, Building Mechanics, Science, Property Management, Business Management, or related fields; and minimum 7 years responsibility at a management level in areas of soft services, facility services, property management, engineering, food sanitation or building maintenance. 

•    Demonstrates a proactive and enthusiastic attitude in striving for and meeting all business goals and objective.
•    Recognizes the importance of effective leadership in meeting and targets set forth in the region's performance plan.
•    Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees.
•    Visits assigned account locations on a regular basis to ensure standardization and the sharing and exchange of ideas occurs.
•    Promotes teamwork within the region.
•    Represents the corporation both professionally and ethically at all times.
•    Interfaces proactively with all managers and support departments to obtain best results for all concerned.
•    Acts as a positive role model.