RETAIL PROGRAM MANAGER (CHARLOTTE, NC - HYBRID)
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
This role is dedicated to the development and management of retail-focused program leveraging AI technology to support execution and merchandising across key categories (CPG beverages) and business lines. The Manager will partner with internal teams and external stakeholders to manage planograms and merchandising that drives sales growth.
Using retail reporting, KPIs, and both internal and external data sources, the Manager will guide insights into actionable performance tools. This position plays a critical role in ensuring that product placement and assortment strategies are optimized to deliver value, align with business objectives, and support long-term success.
Responsibilities
The Retail Program Manager will lead sector support for Retail Vision, Compass Group’s AI-enabled retail performance program. Retail Vision leverages the latest technology to combine operational insights with a data lead approach to identify growth opportunities. In this role, you will turn those insights into clear, practical actions that improve sales, margin, and like-for-like growth across our retail locations. You will work closely with sector leaders, operators, data teams, and supplier partners to drive best practice in retail.
- Lead the program: Own the day-to-day management of Retail Vision across multiple business sectors, from launch through ongoing performance.
- Measure impact: Set a performance baseline for every location before launching and track results against clear success metrics.
- Turn insights into action: Translate sales reports, AI-generated shelf insights, and field feedback into simple recommendations on assortment, shelf space, product placement, restocking timing, and in-stock availability.
- Find opportunities: Analyze performance data to spot top- and under-performing locations, emerging trends, and growth opportunities.
- Report results: Build and maintain retail scorecards and trend reports that give leaders a clear view of performance and next steps.
- Drive accountability: Track every recommendation from implementation through business impact to validate results and identify opportunities to scale.
- Build partnerships: Work across a matrixed organization, including frontline teams, clients, operators, sector leaders, suppliers, and technology partners, to align on priorities and get recommendations carried out in store.
- Stay ahead of the market: Follow industry, consumer, and competitor trends and use them to shape future recommendations and program improvements.
Success in this role is measured by improvements in sales, margin, like-for-like growth, and in-store execution.
Qualifications
- Bachelor’s degree in business, marketing, project management or related field
- 3+ years professional experience in CPG, retail, C-store or similar
- Experience with beverage category and business (manufacture, retailer) including planogram, category development and analysis
- Business acumen to analyze category performance and make recommendations
- Executive level reporting
- Proficiency in Microsoft Office - specifically Excel, PowerPoint and Teams
- Strong presentation, written and oral communication skills
- Ability to travel
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1585124
Compass Corporate
Bankston B Williams
[[req_classification]]
Job Segment:
Merchandising, Food Service, Retail, Hospitality
