Regional Vice President, National Facilities Management Service Center

Job Summary:

The Regional Vice President for our National (Facilities Management) Service Center is responsible for leading our business services operations center in Charlotte where we support 30 of our accounts across the country. You will manage and lead a team of 44 and be responsible for managing client relations. This role will work out of the Charlotte office and travel approximately 25%. The RVP reports to the Division President. 

Key Responsibilities:

• Plans and directs the operation of the service center in support of core business performance.
• Participates in strategic planning meetings to further develop vision and operational objectives.
• Develops, recommends, and implements policies and procedures to optimize division and company profitability from existing accounts.  
• Supports the development and implementation of service programs that meet client and regulatory requirements.
• Supports the acquisition of potential profitable new business and expands existing business across the organization.
• Participates in the sales process for the acquisition of new business.
• Develops and maintains annual budget for Service Center, both internally and with clients.
• Monitors financial reports to ensure budgetary compliance with departmental, client and corporate goals.  
• Interfaces with existing clients to maintain client satisfaction and retention.  
• Resolves client and/or employee-related situations with the partnership of legal and human resources.
• Completes all daily, weekly, or monthly reports as outlined in the corporate policy and procedures handbook.

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience 
• Minimum of five (5) years’ experience in leadership roles in facilities management and service/call center environment.
• Excellent written communication skills and articulate and confident in spoken communication. 
• Strong interpersonal skills with proven ability to build / maintain good working relationships with other business leaders, external clients, and co-workers. 
• Mastery of various technologies, including working knowledge of CMMS systems, spreadsheet software (especially Microsoft Excel and Smartsheet) and a strong aptitude to learn/understand new technologies.
• Strong organizational, planning, and analytical skills with the ability to prioritize, problem solve and effectively delegate work to others. Flexible, change and results orientated. 
• Highly motivated with proven ability to manage and lead a team.
• Experience managing P&L
• Strong track record of driving customer satisfaction  
• Proven ability in developing and implementing new business models. 
• Proven ability to work effectively in a high growth fast-paced and P&L-driven environment.