Regional Vice President, National Facilities Management Service Center
Salary: $190,000 - $200,000 / year
Pay Grade: 19
Other Forms of Compensation: Annual bonus potential
Job Title: Regional Vice President, National Facilities Management Service Center
Reports to: Division Vice President
Salary: $190,000 - $200,000 / year
Pay Grade: 19
Other Forms of Compensation: Annual bonus potential
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate-Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services driving business in 3 essential service & support categories to our exiting Compass clients. Our National Service Center Division (Contact Center) offers comprehensive industrial building Maintenance, Engineering & Kitchen Equipment services encompassing internal & external custom 3rd-party solutions. Data analytics plays an important part with driving down client on demand spend, improving client production and uptime. Our Kitchen Equipment Services Division captures client specialized needs for industrial kitchen equipment, including preventative maintenance, on-demand repairs and full replacement of end-of-life equipment also through 3rd party service providers. Our Self Perform Division offers in market Compass managed options, for high-value clients located in specific markets. Our business model delivers consistent hospitality service experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the services, life sciences, technology, oil & gas, manufacturing industries, and sporting venues.
Job Summary:
The Regional Vice President for our National (Facilities Management) Service Center is responsible for leading our business services operations center in Charlotte where we support over 60 of our valued Compass USA clients across the country, utilizing 3rd party sub-contractors in each of our clients’ locations. You will lead a team of 100, with a balanced focus on:
- Building & maintaining a culture of engagement to enhance employee & client relations
- Driving continuous process improvement to benefit internal & external service delivery
- Profit growth, through revenue enhancement & cost controls
- Utilizing data and AI to support repeatable business processes
- Strategic planning and execution
This role will work out of the Charlotte office with a certain amount of travel (approximately 25%) and will report to the Division Vice President.
Key Responsibilities:
- Leads the sales process for the acquisition of new business and growing revenue streams (in coordination with Sales Leadership)
- Support the acquisition of profitable new business and expand existing business across the organization
- Plans and directs the operation of the service center in support of core business performance
- Maintains focus on employee training and development, with a goal of continuous process improvement
- Leads the strategic process to further develop vision and operational objectives
- Develops, recommends, and implements policies & procedures to optimize division and company profitability from existing accounts
- Supports the development & implementation of service programs that meet client and regulatory requirements
- Proactively and regularly engages with existing clients to strengthen client satisfaction and retention, while capturing more of their business
- Resolves client and/or employee-related situations in a timely manner with the partnership of legal and human resource departments
- Develops and maintains annual budget for Service Center, both internally and with clients
- Monitors financial performance to ensure budgetary compliance with departmental, client and corporate goals
- Completes all daily, weekly, or monthly reports as outlined in the corporate policy and procedures handbook
- Collaborate with direct reports consistently to ensure business plan and goal alignment
Qualifications:
- Bachelor’s degree or equivalent combination of education and experience
- Minimum of five (5) years’ experience in leadership roles, facilities management and service/call center environments
- Excellent written communication skills, articulate and confident in verbal communication
- Flexible change agent, results orientated with strong interpersonal skills and a proven ability to build / maintain good working relationships with other business leaders, external clients, and co-workers
- Mastery of various technologies, including working knowledge of CMMS systems, spreadsheet software (especially Microsoft Excel and Smartsheet) and a strong aptitude to learn/understand new technologies
- Proven ability in developing and implementing new business models
- Possesses the ability to work effectively in a high-growth fast-paced and P&L-driven environment
- Strong organizational, planning, and analytical skills with the ability to prioritize, problem solve and effectively delegate work to others
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at ESFM are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Eurest Services maintains a drug-free workplace.
Req ID:1520187
ESFM
ERIN S PRINDLE
Nearest Major Market: Charlotte
Job Segment:
Service Manager, Call Center, Kitchen, Customer Service, Hospitality
