SECURITY OPERATIONS SUBJECT MATTER EXPERT (CHARLOTTE, NC)
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary:
Compass Group is seeking a seasoned Security Operations Subject Matter Expert (SME) to lead complex security, crisis, threat management, and travel duty-of-care initiatives across multiple business sectors. This role requires deep expertise in security operations, investigations, behavioral threat assessment, crisis response, and travel risk management within a large, multi-site enterprise environment.
The successful candidate will serve as a trusted advisor to leadership, lead sensitive investigations and crisis response efforts, and manage sector-level threat and incident processes. This role demands strong leadership presence, exceptional judgment, excellent written communication skills, and the ability to collaborate effectively with internal stakeholders and external partners. The position plays a critical role in reinforcing Compass Group's Global Security values of Service, Integrity, and Awareness.
Responsibilities:
- Lead and support the Crisis Management Team, providing guidance and direction during security incidents, emerging threats, and critical events.
- Serve as the primary lead for security investigations, ensuring matters are handled professionally, discreetly, and in alignment with company standards and legal requirements.
- Conduct comprehensive site risk and security assessments to identify vulnerabilities, assess operational risk, and recommend practical mitigation strategies.
- Conduct travel risk assessments for domestic and international travel activities, evaluating geopolitical, criminal, health, environmental, and operational threats and recommending appropriate mitigation measures.
- Ensure all security assessments, investigations, and incident documentation are accurately recorded and maintained within Origami and other designated systems.
- Act as a Subject Matter Expert, advising senior leadership and business partners on appropriate security actions, response strategies, travel security considerations, and risk-based decision-making.
- Manage and oversee the Threat Management Team process for sector-level incidents, including coordination, assessment, tracking, and follow-through.
- Perform behavioral and threat analysis to identify concerning behaviors and potential risks, developing tailored mitigation and response strategies.
- Collaborate closely with business unit leaders to ensure security engagements are clearly scoped, well-planned, and executed with the highest level of confidentiality.
- Build and maintain strong working relationships with law enforcement, government agencies, external security resources, travel security providers, and vendors to support investigations, traveler assistance, and response efforts.
- Partner with travel, human resources, legal, and business leaders to maintain and enhance duty-of-care processes, ensuring the organization can locate, communicate with, and support affected travelers during emergencies, security incidents, and disruptive events.
- Communicate complex and sensitive security matters clearly and effectively to diverse audiences across Compass Group, including executive leadership.
- Stay current on emerging threats, travel risk trends, geopolitical developments, and industry best practices through collaboration with internal partners and external resources.
- Lead and support corporate travel security and duty-of-care programs, including traveler risk assessments, intelligence monitoring, pre-travel guidance, incident response coordination, and support for employees impacted by security events while traveling domestically and internationally.
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1569991
Compass Corporate
Alexis Ditaway
[[req_classification]]
Job Segment:
Risk Management, Food Service, Finance, Hospitality
