SR DIRECTOR OF ACCOUNT MANAGEMENT - HYBRID, CHARLOTTE
Who is Foodbuy?
We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.
Why Foodbuy?
We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.
Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.
Job Summary
The primary responsibility of this position is managing a team focused on driving margin through procurement optimization within our existing customers. Duties include managing C-suite level internal sector and external customer relationships, maximizing account growth and profitability by leading and executing strategic vision of assigned accounts, assisting with new business development and building strategies to help customers achieve their goals and the team meet their targets.
Responsibilities:
- Identify margin opportunities within each account (i.e. Product, Channel, Region, etc.) and quantify the margin potential.
- Conduct regular customer business reviews to ensure alignment, document value, and ensure high levels of customer satisfaction.
- Network within accounts to develop relationships with key stakeholders, influencers, and decision makers.
- Assist with new business development proposals for strategic planning of proposals to potential customers.
- Develop, plan, monitor, train and manage all account initiatives (internal and external) Identify “best practices, solutions and automation processes” that would enable scaling across all accounts.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
- Serve as the primary escalation point and advocate for critical customer issues, collaborating with other departments as needed.
- Undertake people management responsibilities, including but not restricted to, generating training and development plans, carrying out performance appraisals and dealing with performance related issues.
- Develop and maintain strong relationships within managed accounts to enhance business opportunities.
- Maintain an understanding of company solutions and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
- Lead a team to establish, develop and grow relationships with managed accounts.
- Work closely with departmental leadership team to align the goals and actions of the account management team with the overall strategic goals of the organization.
Requirements:
- Bachelor’s degree or equivalent work experience required; MBA preferred.
- 8+ years’ experience in enterprise B2B organizations or customer success & 8+ years’ experience as a business leader with supervisory experience / liaison responsible for coordinating complex issues within and between departments.
- Effective written & verbal communication skills.
- Proven record in developing strategic business plans and managing cross-functional projects.
- Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
- Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
- Up to 25% travel annually.
Apply to Foodbuy today!
Foodbuy is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Foodbuy maintains a drug-free workplace.
Associates at Foodbuy are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Req ID: 1498684
Foodbuy
Erin Gregory
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