SR. ACCOUNTING COORDINATOR (HYBRID)

Job Summary

Function as a key member of the Customer Master team responsible for maintaining accurate, complete, and compliant customer master data. Work collaboratively with Finance, Accounts Receivable, Operations, Tax, Technology, and other cross-functional partners to support customer creation, maintenance, billing, payment, and reporting processes while ensuring adherence to organizational policies and internal controls.

Essential Functions and Responsibilities

• Review, audit, prioritize, and process incoming customer maintenance requests in a timely manner through approved intake channels, including shared mailboxes, SAP S/4HANA customer request workflows, Helix tickets, and related forms or portals.
• Create and maintain customer and Business Partner records for contractual and catering business in SAP S/4HANA and ECC, following established key controls and documentation requirements.
• Validate required approvals and supporting documentation before processing new customer setups or changes. Research incomplete, conflicting, or unclear requests and follow up with requestors as needed.
• Perform customer data quality and governance checks, including duplicate prevention, address validation, customer relationship review, and confirmation that requested changes align with company standards.
• Maintain customer financial and sales-related attributes, which may include payment terms, customer groups, partner functions, Bill-To, Ship-To, Sold-To and Payer relationships, alternate payer assignments, blocks, and organizational extensions.
• Monitor and manage daily Customer Maintenance and Payment Terms mailbox activity, respond to inquiries, communicate status and next steps, and route requests to the appropriate owning team when outside Customer Master scope.
• Review and process SAP S/4HANA customer requests by validating submitted information, correcting eligible fields when appropriate, and approving or declining requests with clear documentation.
• Support Accounts Receivable and Treasury processes, including ACH onboarding, outgoing ACH refunds, customer updates needed for refunds, and controlled distribution of confidential banking information to clients.
• Complete HighRadius customer maintenance activities, including reviewing alternate payer recommendations, maintaining alternate payer relationships, and validating customer activity or setup as required.
• Review CaterTrax customer files, error reports, and cross-reference mappings. Research and resolve customer mapping, invoice, or payment-related issues in coordination with applicable teams.
• Monitor assigned Helix tickets and customer request queues, document actions taken, communicate resolution, and ensure requests are closed accurately and timely.
• Complete recurring audit, verification, and compliance reviews to confirm customer records and processed changes meet established policies, approvals, and control requirements.
• Maintain accurate customer master information supporting Accounts Receivable, Accounts Payable, billing, cash application, collections, tax, reporting, and downstream integrations.
• Communicate and enforce company policies related to customer setups and changes while providing professional, responsive customer service to associates at all levels of the organization.
• Organize, validate, and process customer master data for monthly activities, fiscal year-end realignments, company-code or sales-area changes, customer hierarchy updates, closed cost centers, and other scheduled maintenance.
• Provide support for Customer Master projects, process improvements, system implementations, data cleanup, company integrations, acquisitions, divestitures, and migration or conversion activities.
• Identify opportunities to improve efficiency, reduce rework, strengthen data quality, and standardize Customer Master processes and documentation.
• Exercise independent judgment and make routine processing decisions without continual guidance, escalating policy exceptions, control issues, or complex scenarios to management.
• Perform other tasks and projects as assigned by management.

Qualifications

• Associate's degree in Business, Finance, Accounting, or a related field preferred.
• 2+ years of corporate business experience preferred.
• Strong skills in mass data validation, review, reconciliation, and analysis using Microsoft Excel.
• Proficiency with Microsoft Office products, including Outlook, Word, Excel, and Teams.
• Working knowledge of SAP financial modules preferred; experience with SAP S/4HANA, ECC, HighRadius, CaterTrax, or ticketing/workflow tools is a plus.
• Demonstrated understanding of master data and its impact on billing, Accounts Receivable, reporting, cash application, collections, tax, and other downstream processes.
• Ability to work in a fast-paced environment while maintaining accuracy, attention to detail, confidentiality, and compliance with deadlines and standards.
• Excellent written and verbal communication skills with the ability to provide clear guidance and customer service to associates at all levels of the organization.
• Strong organizational, research, analytical, and problem-solving skills.
• Ability to manage competing priorities, work independently, adapt to change, and escalate issues appropriately.
• Positive, innovative, and self-motivated approach with a willingness to identify process efficiencies and improvements.
• Ability to understand how the role contributes to broader business, financial, operational, and customer outcomes.