SR. DIRECTOR OF TECHNOLOGY SYSTEMS (HYBRID-CHARLOTTE, NC)

Job Summary:

This position is part of the dedication to managing HR technology through strategic thought and planning. The Sr Director’s job is to manage and guide not only a team of individuals through project and support work but will be working with our Total Rewards and Talent/Development business partners to ensure progress through new HR tools and HR priorities. The position will also be dedicated to the alignment of those business partners with the capabilities of the current HCM system. Establishing process, procedures, and integrations that allow 3rd party vendors used by these business partners that will establish optimal use of both source and target systems. 

This position is responsible for providing strategic leadership and oversight for HR technology initiatives, systems, and operations. The Sr. Director leads a team supporting both project delivery and ongoing system administration while partnering closely with Total Rewards and Talent/Development leaders to advance HR priorities through technology solutions. This role ensures alignment between business objectives and the capabilities of the current HCM platform, driving process optimization, governance, integrations, and vendor connectivity to maximize the effectiveness of both internal systems and third-party solutions.

Responsibilities:

• Serve as both a strategic planner and problem solver to support organizational and HR technology objectives.
• Maintain a strong understanding of Compass and HR strategic priorities to guide effective decision-making and recommendations.
• Partner with HRIS and PSS leadership to support operational excellence and strategic initiatives.
• Collaborate effectively with both technical and non-technical stakeholders, ensuring clear communication and understanding of project objectives, progress, and outcomes.
• Lead vendor management strategies in partnership with key internal stakeholders.
• Develop a comprehensive understanding of the responsibilities within the PSS organization, including HR analytics, projects, Tier 1 and Tier 2 support, configuration, and solution design functions.
• Ensure the security, integrity, and confidentiality of HR data by adhering to established Compass Technology and Human Resources policies, processes, and procedures.
• Develop and mentor direct and indirect reports by engaging them in projects, business partner discussions, and strategic problem-solving opportunities.
• Conduct annual performance reviews and provide ongoing coaching and real-time feedback to direct reports.

Qualifications:

• Bachelor’s degree required.
• 10+ years of progressive experience in HR, HR technology, or enterprise systems environments, including at least 4 years supporting HRIS, HCM, or related HR technology platforms.
• Experience leading and supporting HCM systems and modules, preferably within SaaS-based environments.
• Strong knowledge of HR processes, particularly within Compensation, Talent Management, and related HR functions.
• Demonstrated success leading, developing, and managing teams in a fast-paced environment.
• Experience managing vendors, consultants, and external technology partners.
• Proven ability to manage multiple projects simultaneously, including prioritization, milestone tracking, risk identification, and issue resolution.
• Strong analytical, problem-solving, and organizational skills.
• Effective verbal and written communication skills, with the ability to partner across technical and non-technical stakeholders.