SR. ONBOARDING ACCOUNT MANAGER (HYBRID-CHARLOTTE, NC)
Who is Foodbuy?
We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.
Why Foodbuy?
We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.
Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.
Job Summary:
The Sr. Onboarding Account Manager is a strategic leader responsible for driving client success and maximizing the value of Foodbuy’s GPO program. This role oversees the onboarding and integration of mid-to-large accounts, ensuring seamless transitions and long-term growth. Acting as a trusted advisor and ambassador of Foodbuy, the Senior Manager leads cross-functional initiatives, influences executive stakeholders, and drives measurable outcomes across procurement, supply chain, and operational excellence. A strong analytical mindset is essential, as this role requires the ability to read reports, interpret complex data sets, and translate insights into actionable strategies that enhance client performance and program value.
Responsibilities:
Strategic Client Onboarding & Engagement
- Lead end-to-end onboarding for high-impact accounts, from contract execution through full program integration.
- Develop and execute customized strategic onboarding plans aligned with client goals and Foodbuy’s value proposition.
- Establish executive-level relationships and influence decision-making to accelerate adoption and compliance.
- Promote Foodbuy technologies (e.g., MPower) and ensure full utilization across client teams.
- Maintain CRM documentation and provide timely, strategic updates to internal and external stakeholders.
Performance Optimization & Growth
- Drive key performance metrics (Spend, VA, CUR, RoR) to exceed onboarding targets within 90 days of go-live.
- Identify and implement opportunities for cost savings, rebate growth, and sustainability.
- Lead quarterly business reviews and monthly financial performance meetings with client leadership.
- Analyze purchasing behaviors, identify leakage, and develop corrective action plans.
Project & Change Management
- Oversee multiple complex onboarding projects with competing deadlines and cross-functional dependencies.
- Lead structured weekly cadence calls with clients to maintain momentum and accountability.
- Elevate risks and roadblocks proactively, providing resolution strategies and executive visibility.
- Champion change management initiatives to support client adoption and long-term success.
Cross-Functional Leadership
- Collaborate with internal SMEs (Category, Culinary, Sourcing, Distribution) to deliver tailored procurement solutions.
- Build strategic partnerships with external suppliers and distributors to enhance program value.
- Influence internal teams to align on client priorities and deliver seamless execution.
Qualifications:
- Bachelor’s degree required; advanced degree or certifications in business, supply chain, or project management preferred.
- Minimum of 5+ years in senior-level client relationship management, customer success, or account management.
- Proven experience managing large-scale onboarding and transformation initiatives.
- Demonstrated ability to read and interpret financial and operational reports, analyze data trends, and translate insights into strategic recommendations.
- Strong executive presence and ability to influence senior stakeholders.
- Exceptional communication, presentation, and negotiation skills.
- Deep understanding of GPOs, supply chain, and procurement services.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, PowerPivot); CRM experience required.
- Highly organized, analytical, and results-driven.
Apply to Foodbuy today!
Foodbuy is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Foodbuy maintains a drug-free workplace.
Associates at Foodbuy are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1468359
Foodbuy
Margaret Lovette
[[req_classification]]
Nearest Major Market: Charlotte
Job Segment:
Relationship Manager, Chef, Culinary, Customer Service, Hospitality
