SUSTAINABILITY SPECIALIST (HYBRID-CHARLOTTE, NC)

Job Summary:

The Sustainability Specialist will support the Waste Programs Manager in the day‑to‑day execution, expansion, and continuous improvement of Compass Group’s kitchen waste tracking program, Waste Not 2.0. This role supports program deployments, training, user support, and cross‑sector coordination to ensure successful adoption and ongoing performance across the business. The role also supports limited reporting, data analysis, and maintenance of internal trackers to communicate program status, impact, and opportunities for improvement.

Responsibilities:

• Support the deployment and expansion of the Waste Not 2.0 program across Compass Group sectors by coordinating onboarding activities, including account setup, tablet and mobile technology readiness, and launch support.
• Lead training efforts for Waste Not 2.0, including delivering virtual trainings for new deployments and refresher sessions, maintaining and updating training materials, and supporting a scalable train‑the‑trainer approach.
• Act as the primary point of contact for Waste Not 2.0 user support by responding to user questions and help desk tickets within established timelines and partnering with the Waste Not 2.0 Product Owner to troubleshoot platform issues and enhancement requests.
• Collaborate with sector representatives and internal partners to gather user feedback, identify adoption challenges, and recommend operational or platform adjustments to improve usability and engagement.
• Collect, organize, and analyze waste tracking data to support program insights and impact communication, including assisting with limited reporting on participation, trends, and sustainability outcomes.
• Maintain internal trackers and deployment tools to monitor program progress, account status, training completion, and support needs, ensuring accurate and up‑to‑date information is available for internal coordination and reporting.

Qualifications:

• Strong organizational skills with great attention to detail and ability to manage multiple priorities
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Ability to perform quality work within deadlines, with or without direct supervision
• Work effectively as a team contributor on all assignments
• Strong oral and written communication skills, including clearly sharing difficult concepts for a variety of skill levels both in-person and remotely via phone or video conference
• Passion for sustainability and food waste reduction
• Familiarity with the food service or restaurant industry preferred;
• Familiarity and experience with data management and analytics preferred

Other Qualifications:

Language Skills:  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports & case studies, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Working Conditions:  The work environment characteristics described below are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.

Physical Demands:  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

Disclaimer:  This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments