VICE PRESIDENT, HUMAN RESOURCES - SUPPORT SERVICES (CHARLOTTE, NC)

Job Summary:

The Vice President of Human Resources, Support Services is the senior people‑leader for two of Compass Groups’ support services sectors – ESFM and SSC, responsible for shaping a unified, scalable HR strategy across diverse service lines. This role serves as the strategic HR architect for a complex, matrixed, and rapidly evolving operational environment. This is not a traditional HR role; this leader will shape culture, elevate performance, and bring our people strategy to life in ways that directly enable operational excellence and client success.

Responsibilities:

• Partner with executive leadership to shape and execute business strategy, ensuring alignment between people priorities, operational performance, and client outcomes
• Serve as a trusted advisor to the CEO and senior leadership team on all aspects of talent, culture, and organizational effectiveness
• Translate business priorities into a forward-looking people strategy that drives growth, retention, and performance across a complex portfolio
• Strengthen leadership capability by coaching senior leaders, enhancing executive presence, and building a robust succession pipeline
• Drive a high-performance, values-based culture that reinforces accountability, engagement, and operational excellence
• Provide strategic oversight of employee and labor relations, navigating complexity and mitigating risk across union and non-union environments
• Partner with operations and commercial teams to support client retention, new business, and overall sector growth
• Optimize HR processes, systems, and service delivery models to improve efficiency, scalability, and field adoption
• Leverage data and analytics to inform decision-making, measure impact, and continuously improve people and business outcomes
• Ensure compliance with all legal and regulatory requirements while maintaining a pragmatic, business-focused approach to risk management
• Build strong, trust-based relationships with leaders, clients, and key stakeholders across the organization
• Contribute as a senior member of the Compass Group North America People Leadership Team, influencing broader enterprise people strategy

Qualifications:

• 15+ years of progressive HR leadership experience, including senior-level partnership with business leaders in complex, multi-site environments
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field
• Demonstrated experience leading across multiple HR functions with a strong balance of strategy and execution
• Deep experience in unionized environments, with hands-on involvement in labor relations and workforce strategy
• Strong business acumen with the ability to connect people strategy to operational and financial outcomes
• Proven ability to coach and influence senior leaders, driving leadership effectiveness and organizational impact
• Exceptional communication, presentation, and relationship-building skills across all levels of the organization
• Experience supporting high-volume, frontline workforces (hospitality, food service, retail, healthcare, or similar environments preferred)
• Ability to thrive in a fast-paced, evolving environment with a high degree of complexity and ambiguity
• Willingness and ability to travel as needed