VP OF TECHNOLOGY - CCL Hospitality Group
We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.
Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.
We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.
Job Summary
CCL Hospitality Group, a sub-sector of Compass Group USA within the broader Healthcare Super Sector, is hiring a Vice President of Technology to lead its digital and technology vision. This is a highly strategic, externally facing leadership role centered around enabling operational excellence and innovation across our senior living-focused food service business.
The Vice President of Technology – CCL Hospitality Group will be a collaborative, service-oriented, experienced leader who will serve as the primary liaison between Healthcare Digital (HD) and Executive level operators within CCL Hospitality Group. The role helps shape and execute on the strategic vision of HD within Community Living in alignment with CCL Hospitality Group’s key business objectives.The successful candidate will bring senior living market experience, deep knowledge of digital platforms, and the ability to operate effectively across a matrixed environment, including internal IT, data & analytics and external vendor partners.
The Vice President of Technology – CCL Hospitality Group will lead the development and execution of digital and technology strategy and provide strategic oversight to CCL Hospitality Group partners in the development and deployment of digital and technology solutions. In addition, they will also lead the team in both supporting the new sales pipeline in support of CCL Hospitality Group as well providing ongoing account management and digital consulting to existing accounts, helping them find the best digital solutions for their clients in line with the broader HD strategy and client objectives.
This leader will also lead the relationship and roadmap management for key third-party organizations to ensure their solutions meet sector needs. This role reports to SVP, Healthcare Digital with dotted-Line Relationship: CEO and CFO, CCL Hospitality Group with 2-4 direct reports.
Responsibilities:
- Drive digital strategy development, documentation, and execution for CCL Hospitality Group, including development and tracking of KPIs in alignment with business objectives
- Lead third-party partner roadmap and program management for key solutions (e.g., MealSuite) in partnership with sector representatives, HD, and CD team members
- Lead ongoing digital consulting services for CCL Hospitality Group, driving decisions towards implementation of optimal, best practice solutions.
- Lead and participate in tech & digital innovation summits and quarterly digital reviews for clients and operators for CCL Hospitality Group
- Participate and lead new business sales and retention engagement process (e.g. RFP responses, presentations, demonstrations) as the digital subject matter export for CCL Hospitality Group
- Lead team in researching and understanding market trends in digital, food service, support services healthcare technology and analyze market position.
- Procure regular feedback and gather requirements from the business and research new solution opportunities in support of ongoing digital innovation.
- Advocate for the CCL Hospitality Group business divisions using existing technological resources and solutions to improve the operational efficiencies and enhance the daily activities.
- Represent Healthcare Digital at major business meetings (e.g. sector regional and divisional, zones and summits).
- Adopt a liaison role in the case of issues with major accounts and provide guidance to accounts in the case of escalations
- Manage and develop team of Directors and Digital Strategy Managers, including identifying, hiring, training, and ongoing coaching of associates
- Partner with peers to develop and maintain digital best practices for CCL Hospitality Group
- Partner with HD Digital Delivery team leadership on development of intake and project hand-off processes and management of technology project pipeline
- Contribute positively to the broader Healthcare Digital Strategy Team knowledge base, best practices, and collaborative team culture
- Represent Healthcare Digital and Compass Digital, customers, and potential customers, in accordance with Company policies and procedures
Qualifications:
- Minimum 10+ years related experience in the digital, technology, and/or operations space
- Problem-solver with strong sense of curiosity and creativity
- Service-oriented leader with strong organizational skills
- Strong relationship management and presentation skills
- Excellent verbal and written communication skills
- Food service or hospitality industry experience is a plus
- Senior/community living industry experience is desired
- Bachelor’s and/or master’s degree is strongly preferred
- Operational knowledge a benefit
- Travel required as business needs arise
Apply to Compass Group today!
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Digital maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1450114
Compass Digital
Jonee Love
Nearest Major Market: Charlotte
Job Segment:
Relationship Manager, Food Service, Customer Service, Hospitality
